front office receptionist resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Business Operations Understanding
Administrative Skills
Multi-Line Telephone Skills
Technologically Savvy
Multitasking and Prioritization
Scheduling and Calendar Management
Customer Service
Inventory Management
Courteous and Professional
Customer Service-Oriented
Call Answering and Routing
Attention to Detail
Microsoft Office
Reliable and Punctual
Administrative Support
Positive Attitude and Energetic
Appointment Scheduling
Data Entry and Database Software
Greeting and Seating Clients
Prioritization and Time Management
Computer Proficiency
Calendar Management
Multi-Line Phone Systems
Visitor and Customer Relations
Documentation and Reporting
Microsoft Office Suite
Verbal and Written Communication
Project Coordination
Conflict Management
Hospitality Services
Effective Planning
Keenness of Insight
Cash Transactions
Service-Oriented Mindset
Document Control
Listening Skills
Correspondence Management
Security Understanding
Experience
10/2021 to CurrentFront Office ReceptionistRadnet | Wilmington, DE,
Maintained master calendar and scheduled new appointments based on provider availability.
Scheduled and confirmed patient appointments and consultations.
Collected payments from patients and arranged payment schedules.
Scheduled and attended staff meetings and committees to record minutes for future reference.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Answered and managed incoming calls and emails.
Took customer payments and billed insurance companies for remaining balance.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Verified, updated and entered patient information into system.
Communicated with patients with compassion while keeping medical information private.
Arranged hospital admissions for patients as required.
Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Scheduled cleanings and dental appointments for patients using appointment software.
Completed relevant insurance and other claim forms.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
10/2016 to 12/2017Guest Service RepresentativeFirst Hospitality Group Inc | Des Moines, IA,
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Organized and cleaned lobby and reception areas, fostering strong visual presentation.
Arranged special accommodations for guests to enhance visitor experiences.
Facilitated successful front desk operations for high-volume hotel.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted and assisted guests with variety of inquiries, promoting service standards.
Input customer data into reservation systems and updated to reflect room changes.
Maintained knowledge of local activities and events to educate guests on options.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Documented guest suggestions and complaints to facilitate process improvements with leadership.
Handled payment processing and provided customers with receipts and proper bills and change.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Managed customer complaints and rectified issues to complete satisfaction.
Greeted walk-in and phone guests, determining interests and needs.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Welcomed large volume of guests and improved overall customer service.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
05/2012 to 12/2013Guest Service RepresentativeFirst Hospitality Group Inc | Findlay, OH,
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Arranged special accommodations for guests to enhance visitor experiences.
Facilitated successful front desk operations for high-volume hotel.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted and assisted guests with variety of inquiries, promoting service standards.
Input customer data into reservation systems and updated to reflect room changes.
Handled payment processing and provided customers with receipts and proper bills and change.
Documented guest suggestions and complaints to facilitate process improvements with leadership.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Maintained knowledge of local activities and events to educate guests on options.
Managed customer complaints and rectified issues to complete satisfaction.
Greeted walk-in and phone guests, determining interests and needs.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Invited guests to join loyalty programs and special promotions to stay connected.
Identified issues and established facts to produce practical decisions and solutions for guests.
Welcomed large volume of guests and improved overall customer service.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Education and Training
Expected in 12/2017 to to Associate of Science | Behavioral SciencesButte College, Oroville, CAGPA:
Certifications
Certified Guest Service Representative, Department of the Air force- 2013
Gold Customer Service Representative , Department of the Air force- 2016
Additional Information
Employee of the month of April 2017 - Sand Dollar Inn
Employee of the Quarter April - July 2017 Sand Dollar Inn
Employee OF the MOnth OCtober 2022 - Children's Choice
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