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front office receptionist resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Excellent classroom management
  • Calm and patient
  • Social skills development
  • Effective listening
  • Effectively work with parents
  • Conflict resolution techniques
  • Relationship building
Experience
12/2021 to Current
Front Office Receptionist Hyatt Hotels Corp. Las Vegas, NV,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Documented and routed business correspondence to manage office paperwork.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Communicated with outside offices to obtain records and transfer files for [Type] needs.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
11/2013 to 02/2014
Preschool Teacher Jupiter House Preschool Cedar Park, TX,
  • Taught children foundational skills in colors, shapes and letters.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Incorporated music, art and theater into lesson planning.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Administered and documented results of student assessments.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
  • Instructed [Subject] classes for preschool aged children.
  • Addressed [Type] and [Type] behaviors with [Type] approaches.
01/2011 to 05/2012
Front Desk Receptionist Kiosk Information Systems Louisville, CO,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
04/2009 to 10/2009
Assistant Teacher Bjc Healthcare Saint Louis, MO,
  • Maintained safe, educational environment for students during learning and free play time.
  • Communicated regularly with parents, teachers and administrators about students' progress and needs.
  • Led instruction for small groups of children.
  • Assembled instructional materials for children's projects and play-time.
  • Promoted calm, disciplined classroom setting for successful learning.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Created colorful, attractive displays for bulletin boards and hallways.
  • Implemented lesson plans for students with varying learning styles.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Distributed classroom materials, pencils, paper and art materials.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Wiped down desks and gave students hand sanitizer to avoid germ spread.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Educated students, maximized learning capabilities and sharpened classroom interest through effective instructional techniques.
  • Helped students take advantage of other available subject matter and study resources.
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
Education and Training
Expected in 05/2021 to to
High School Diploma:
Riverside Adult School - Riverside, CA
GPA:
Expected in to to
: Early Childhood Education
Riverside City College - Riverside, CA
GPA:

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Resume Overview

School Attended

  • Riverside Adult School
  • Riverside City College

Job Titles Held:

  • Front Office Receptionist
  • Preschool Teacher
  • Front Desk Receptionist
  • Assistant Teacher

Degrees

  • High School Diploma
  • Some College (No Degree)

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