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Front Office Receptionist Resume Example

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FRONT OFFICE RECEPTIONIST
Professional Summary

Professional and well-grounded office team member with superior clerical skills and dental expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records(charts) and scheduling/verifying appointments.

Work History
Company Name- Front Office Receptionist
City, State07/2018 - 03/2020
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Prepared patient charts for upcoming appointments
  • Answered multi-line phone system and managed customers complaints and rectified issues to complete satisfaction
  • Scheduled and maintained Dr Johnson's schedule and confirmed appointments.
  • Verified insurance coverage
  • Insurance claims and research of outstanding claims
  • Prepared and communicated treatment plan and instructions for patients to facilitate at-home and continuing care.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patients.
  • Handled payment processing duties and provided customers with receipts and proper change if applicable.
  • Applied knowledge of dental terminology and insurance processes to support office administration productivity.
  • Supported clerical needs of one doctor and four Hygienist, including taking messages, scanning documents and writing narratives for the billing of patients insurance.
  • Communicated with outside offices to obtain records and transfer files for patient needs.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Supported Dr Johnson with completing minimally invasive and advanced surgical procedures.
  • Instructed patients on postoperative care to protect dental surgical site and promote healing.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered questions about and trained [Number] employees on [Software].
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted and verified [Type] information before directing guests to appropriate areas or answering questions.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Scheduled appointments, forwarded phone calls and completed [Task] on multi-line office phone.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Company Name- Front Office Receptionist
City, State12/2013 - 02/2018
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Produced and distributed clear and error-free correspondence and filed as needed documents and patient charts
  • Answered multi-line phone system and managed customer complaints and rectified issues to complete satisfaction.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Supported clerical needs of one doctor and 4 hygienists, including taking messages, scheduling appointment, scanning documents and routing correspondence.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted patients and directed them to appropriate areas, verifying reasons for visit and insurance information.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees of treatment needed to patients
Company Name- Front Office Receptionist
City, State06/2002 - 11/2013
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Supported clerical needs of Dr Sanai, including taking messages, scanning documents and routing business correspondence.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered key administrative support to 4 coworkers, taking on tasks like answering multi-system phones and scheduling appointments during peak times.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patients.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with outside offices to obtain records and transfer files for patient needs.
  • Applied knowledge of dental terminology and insurance processes to support office administration productivity.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
  • Created dental x-rays using traditional and digital methods to help dentists detect issues needing to be treated.
  • Instructed patients on postoperative care to protect dental work and promote healing.
Company Name- Dental Surgery Assistant
City, State10/1997 - 05/2002
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system using DENTRIX and observed all confidentiality rules to maintain patient privacy.
  • Gathered medical information, dental health history and vitals from patients.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and Implant equipment.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Supported Dr Boudro chairside with procedures including Implants, Osseous, Tissue/Bone grafts, Crown Lengthening and Sinus Lifts
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Coordinated and managed patient care with efficiency and professionalism by scheduling future appointments and educating patients on home care.
Skills
  • Dental office expertise
  • Office supplies ordering
  • Front office procedures expertise
  • Proficient in MS Office
  • Scheduling
  • Scheduling
  • Multi-line phone proficiency
  • Credit and collections
  • Recordkeeping
  • Sorting and labeling
  • Administrative support
  • Documentation and reporting
  • Letter preparation
  • Office reception
  • Front office administration
  • Standard office practices
  • Registered Dental Assistant
  • Patient Care
  • Records management
  • OSHA compliance
  • Customer and client relations
  • Filing and data archiving
  • Mail distribution
  • Time management
  • Invoice Processing
  • Correspondence Handling
Education
Channel Islands High SchoolCity, StateHigh School Diploma
Olympic CollegeCity, StateSome College (No Degree)
Regional Occupational ProgramCityCertification: Dental Assisting
Certifications
  • First Aid/CPR Certified
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Resume Overview

School Attended

  • Channel Islands High School
  • Olympic College
  • Regional Occupational Program

Job Titles Held:

  • Front Office Receptionist
  • Dental Surgery Assistant

Degrees

  • High School Diploma
    Some College (No Degree)
    Certification : Dental Assisting

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