Front Office Receptionist Resume Example
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FRONT OFFICE RECEPTIONIST
Professional Summary
Friendly front desk Receptionist with over 5 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering patient information and scheduling appointments, assisting colleagues with obtaining records and gathering information to help start the day. Skilled at supporting customers with simple and complex needs with professionalism.
Skills
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Work History
Front Office Receptionist, 09/2018 to Current
Hyatt Hotels Corp. – Kansas City , MO
Hyatt Hotels Corp. – Kansas City , MO
- Schedule appointments, forwarded phone calls, and completed tasks on multi-line office phone.
- Conferred with other office locations to coordinate records and obtain patient medical records documentation.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Scheduled follow-ups, radiology, and infusion appointments for patients.
- Verified patient information before directing guests to appropriate areas or answering questions.
- Provide clerical support to at least 5 company employees by copying, faxing, and filing documents.
- Promptly answered phone and greeted over 20 callers enthusiastically.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared packages for shipment pickup and courier services for prompt delivery to customers.
- Kept reception are clean and neat to give visitors positive first impression.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Restaurant Cashier, 06/2015 to 03/2018
Eldorado Resorts, Inc. – Black Hawk , CO
Eldorado Resorts, Inc. – Black Hawk , CO
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Restocked, arranged and organized merchandise.
- Used POS system to enter orders, process payments, and issue receipts.
- Quickly and accurately counted drawers at start and end of each shift.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Oversaw incoming deliveries, including unboxing supplies, shelving stock, and rotating items.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Paid close attention to all instructions from manager/owner and completed tasks on time.
Education
High School: 06/2006
La Consolacion College - Pasig - City
La Consolacion College - Pasig - City
- Elected Captain of Basketball Varsity
- Member/Cheerleader of LCC cheer dance group
- Elected Cadet S7-Training Officer of school CAT
- Certified First Aid/CPR
- Awarded Prom Queen of year 2006
- Awarded Loyalty award
BS Secondary Education: Major in HistoryUniversity Of Santo Thomas - City
- Member of Rhythmyx Dance Troup
- Member of Educ Department Volleyball Varsity
- Member of Educ Department Basketball Varsity
LPNJ.F. Drake State Community And Technical College - City, State
- Certified Red Cross Advanced First Aid
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Resume Overview
School Attended
- La Consolacion College - Pasig
- University Of Santo Thomas
- J.F. Drake State Community And Technical College
Job Titles Held:
- Front Office Receptionist
- Restaurant Cashier
Degrees
- High School : 06/2006
BS Secondary Education : Major in History
LPN
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