Energetic Travel Consultant offering wealth of experience in interacting with clients travel needs and expenses. Hard working, able to take multi phone calls and muli-task the needs of the office with professionalism and timeliness. Excellent typing skills and speed. Over 12 years experience in multiple type of travel agencies ranging from leisure, corporate, groups and international travel. Managed a staff of 40 in training and building their knowledge in the travel industry.
Skills
Interpersonal communications
Customer service
Exceptional telephone etiquette
Exceptional typing skills and speed
Critical thinking
Organization and Time management
Mentoring and training
Itineraries
Travel Arrangements
Conflict Resolution
Executive Travel
Global Destinations
Hotel Accommodations
Travel Insurance
Company guidelines and procedures
Education
Parks Junior CollegeFederal Heights, CO, Expected in 10/1989 – –Degree in Travel And Tourism:Travel And Tourism - GPA:
Westminster High SchoolWestminster, CO, Expected in 05/1988 – –High School Diploma: - GPA:
Work History
Mace - Receptionist Chicago, IL, 2014 - 2016
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Scheduled, rescheduled and cancelled appointments for dental patients.
Helped patients complete necessary medical forms and documentation.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Adhered to strict HIPAA guidelines to protect patient privacy.
Understood dental terminology and insurance breakdowns to communicate to patient.
Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
Organized patient files and streamlined operations to improve efficiency.
Received and routed laboratory results to correct clinical staff members.
Kept detailed records of office inventories and placed $2000.00 orders for more supplies.
Alameda Health System - Dental Assistant Newark, CA, 2008 - 2016
Supported dentist during procedures to restore teeth, like dental fillings, permanent and temporary crowns, Root canals, extractions, dentures and partials, laser surgery and sleep apnea education.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
Used eaglesoft to document and maintain patient information and health background.
Provided diagnostic information by exposing and developing radiographic studies.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Assisted dentist in management of medical or dental emergencies by coming in after hours, starting triage and taking radiological images.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Managed office schedules and calendars to coordinate administrative plJessicaing and execution.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Owned and operated Travel Society as an independent consultant.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Worked closely with clients to understand unique needs and meet specific travel desires.
Organized trips for individual, family, groups and business travelers.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Collected, handled and documented payments for travel services and associated feels.
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Leidos Holdings Inc. - Independent Travel Contractor Lompoc, CA, 1999 - 2000
Built travel packages and prices for .com start-up.
Negotiated rates with multiple travel companies to create vacations to bid on.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Collaborated with colleagues to implement best practices across department and exceed team goals.
Leidos Holdings Inc. - Corporate Travel Consultant Oakland, CA, 1997 - 1999
Organized details for corporate and business trips, including booking transportation and coordinating schedules for conferences and meetings.
Consistently top 3 in answering calls.
Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Applied fare rules equitably to effectively meet needs of diverse business clients.
Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
Arranged travel accommodations for groups, couples, and executive clients.
THOR24 - Travel Manager City, STATE, 1996 - 1997
Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Implemented automated office systems, optimizing client and data communications as well as records management.
Developed loyal clientele with hundreds of travel agencies due to excellent listening and research skills and keen understanding of clients needs.
THOR24 - Travel Manager City, STATE, 1994 - 1996
Worked with agents for for 24 hour emergency travel service.
Took overflow calls when hold times were high.
Listened in on calls and trained agents for quality service.
Handled complaint calls from clients and travel agencies.
Handled scheduling of agents for 24 hours shifts.
THOR24 - Call Center Travel Specialist City, STATE, 1992 - 1994
Knowledge in 5 airlines computer systems and software.
Handled emergency after-hours travel for both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Excellent listening and research skills and keen understanding of travel emergencies due to weather, flight delays or cancellations.
Organized emergency travel itineraries and corporate travel for high-level clients, celebrities, politicians, and business executives.
Knowledge on airline policies, tariff regulations and travel laws to maximize effectiveness.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
CUC Travel - Call Center Travel Specialist City, STATE, 1989 - 1992
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Proved successful working within tight deadlines and fast-paced atmosphere.
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