LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I am interested in applying for the position posted. I feel I bring qualities that i have worked with in a long medical career. Staying calm under pressure, accuracy and multi tasking. I am a highly motivated individual with exceptional customer service skills. Offering 20+ years of experience in the healthcare field. I consider myself a person that gets along well with others and consider myself a team player. Detail-oriented and knowledgeable in numerous computer programs. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical office experience and fastidious nature dedicated to optimal customer care. I enjoy working with the public and consider myself an individual able to learn quickly.

Skills
  • Learning management systems
  • Customer service
  • MS Office
  • Supervision
  • Operational improvement
  • Problem resolution
  • Motivated team player
  • Process improvement
  • Business operations
  • Payment collection
  • Patient Scheduling
  • Multi-line phone talent
  • Strong client relations
  • Team management
  • Project organization
  • Data entry
  • People-oriented
  • Types 50+ WPM
  • Relationship development
Education
Central Christian High School Hutchinson, KS Expected in 1983 High School Diploma : - GPA :
Hutchinson Community College Hutchinson, KS Expected in : Office Technologies - GPA :
Work History
Hyatt Hotels Corp. - Front Office Receptionist
Koloa, HI, 10/2018 - 06/2019
  • Kept reception area clean and neat to give visitors positive first impression.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Scheduled appointments, forwarded phone calls and completed all tasks on time.
  • Greeted numerous daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Maintained financial accuracy by collecting deposits, fees and payments.
University Of Pennsylvania Health System - Optometry Tech
Phoenixville, PA, 04/2015 - 05/2016
  • Processed patients' information into the office's database using Liquid EHR to ensure the Optometrist's access to accurate and up-to-date records.
  • Performed pretesting ordered by Optometrist on patients such as Visual Acuity testing, Color testing, Depth Perception testing, Eye Pressure testing {tonometry}, Visual Field testing, Pupil dilation, Contact lens fitting and education to streamline patient flow.
  • Maintained a sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms.
  • Conducted inventory of supplies such as, contact lenses, dilation drops, medical supplies, office supplies, and maintained stock levels by submitting orders and disposing of expired items.
  • Answered phone calls and questions from Patients. Called in Prescriptions.
  • Managed front desk operations, including answering incoming calls and [Task].
Hutchinson Clinic - Pharmacy Technician
City, STATE, 02/2005 - 10/2014
  • Communicated extensively with patients by providing them with assistance, support and instructions.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Ensured proper entry and processing of patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Processed incoming drug orders.
  • Assisted the pharmacist with filling prescriptions for 200-400 customers daily.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume in a fast paced pharmacy environment.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

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Resume Overview

School Attended

  • Central Christian High School
  • Hutchinson Community College

Job Titles Held:

  • Front Office Receptionist
  • Optometry Tech
  • Pharmacy Technician

Degrees

  • High School Diploma

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