I am interested in applying for the position posted. I feel I bring qualities that i have worked with in a long medical career. Staying calm under pressure, accuracy and multi tasking. I am a highly motivated individual with exceptional customer service skills. Offering 20+ years of experience in the healthcare field. I consider myself a person that gets along well with others and consider myself a team player. Detail-oriented and knowledgeable in numerous computer programs. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical office experience and fastidious nature dedicated to optimal customer care. I enjoy working with the public and consider myself an individual able to learn quickly.
Skills
Learning management systems
Customer service
MS Office
Supervision
Operational improvement
Problem resolution
Motivated team player
Process improvement
Business operations
Payment collection
Patient Scheduling
Multi-line phone talent
Strong client relations
Team management
Project organization
Data entry
People-oriented
Types 50+ WPM
Relationship development
Education
Central Christian High SchoolHutchinson, KSExpected in 1983 ā āHigh School Diploma: - GPA:
Hutchinson Community CollegeHutchinson, KSExpected in ā ā:Office Technologies - GPA:
Kept reception area clean and neat to give visitors positive first impression.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
Scheduled appointments, forwarded phone calls and completed all tasks on time.
Greeted numerous daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Maintained financial accuracy by collecting deposits, fees and payments
Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Maintained financial accuracy by collecting deposits, fees and payments.
University Of Pennsylvania Health System - Optometry Tech Phoenixville, PA, 04/2015 - 05/2016
Processed patients' information into the office's database using Liquid EHR to ensure the Optometrist's access to accurate and up-to-date records.
Performed pretesting ordered by Optometrist on patients such as Visual Acuity testing, Color testing, Depth Perception testing, Eye Pressure testing {tonometry}, Visual Field testing, Pupil dilation, Contact lens fitting and education to streamline patient flow.
Maintained a sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms.
Conducted inventory of supplies such as, contact lenses, dilation drops, medical supplies, office supplies, and maintained stock levels by submitting orders and disposing of expired items.
Answered phone calls and questions from Patients. Called in Prescriptions.
Managed front desk operations, including answering incoming calls and [Task].
Hutchinson Clinic - Pharmacy Technician City, STATE, 02/2005 - 10/2014
Communicated extensively with patients by providing them with assistance, support and instructions.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Ensured proper entry and processing of patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Counted, measured, and compounded medications following standard procedures.
Collected co-payments or full payments from customers.
Ordered medicines daily to ensure compliance with demands and needs.
Processed incoming drug orders.
Assisted the pharmacist with filling prescriptions for 200-400 customers daily.
Liaised with other pharmacies to eliminate issues related to product expiration.
Reviewed and verified customer information and insurance provider information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Coordinated verification and filling of more than 400 daily prescriptions in high-volume in a fast paced pharmacy environment.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
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