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Front Office Receptionist Resume Example

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FRONT OFFICE RECEPTIONIST
Summary

Upbeat receptionist with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.

Skills
  • Administrative skills
  • Technologically savvy
  • Multi-line telephone skills
  • Business operations understanding
  • Listening skills
  • Customer assistance and interaction
  • Appointment confirmation
Experience
Front Office Receptionist
City, StateCompany Name/Jun 2020 to Current
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Answered office phone and emails to schedule appointments, forward information and complete task.
  • Maintained front office cleanliness and organized supplies to increase task productivity.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
Bakery Team Member
City, StateCompany Name/Mar 2019 to Jul 2019
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Restaurant Team Member
City, StateCompany Name/Sep 2018 to Mar 2019
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Processed customers' payments and provided receipts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Prepared and served cold, hot food and beverages to guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in-compartment sink.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Restaurant Waitress
City, StateCompany Name/Apr 2018 to Aug 2018
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted newly seated guests quickly and efficiently.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Sent orders to kitchen staff .
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in-compartment sink.
  • Processed customers' payments and provided receipts.
Education and Training
High School DiplomaPrimavera City, State
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Resume Overview

School Attended

  • Primavera

Job Titles Held:

  • Front Office Receptionist
  • Bakery Team Member
  • Restaurant Team Member
  • Restaurant Waitress

Degrees

  • High School Diploma

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