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front office receptionist resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Ambitious student pursuing a career as a Dental Assistant eager to contribute developed knowledge in chairside assisting. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Reliable and punctual
  • Superb time management
  • Excellent communication skills
  • Listening skills
  • Outgoing personality
  • Documentation and recordkeeping
  • Four-handed procedures
  • Oral Healthcare
  • Disinfecting rooms and equipment
  • Exam room setups
  • Sterilization techniques
  • Spanish language fluency
  • CPR Certified
  • Dental staff support
  • Chairside assistance
Experience
08/2017 to 01/2018 Front Office Receptionist Barrett Business Services | Salt Lake City, UT,
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Kept faculty offices organized and well-stocked to maximize operational efficiency.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Answered office phone and emails to schedule appointments, forward information.
02/2018 to 05/2018 Sales Associate Mile One Automotive | Norfolk, VA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
08/2018 to 09/2020 Key Holder Tailored Brands | Dedham, MA,
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Compiled weekly monetary reports and records for store managers.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Maintained and achieved measurable goals to improve sales by 20%.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
09/2020 to Current Shift Supervisor Quad/Graphics, Inc. | West Bend, WI,
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Collaborated with team members to improve performance and implement training updates.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Identified source of equipment malfunctions by using various troubleshooting methods.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Resolved customer complaints and reported issues to senior management.
Education and Training
Expected in 05/2021 Associates Degree | Northampton Community College, Bethlehem, PA GPA:
  • Dean's List Honoree Spring 2020
  • National Society of Leadership & Success Member
Expected in 04/2021 Certificate | Lehigh Valley School Of Dental Assisting, Whitehall, PA, GPA:

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Resume Overview

School Attended

  • Northampton Community College
  • Lehigh Valley School Of Dental Assisting

Job Titles Held:

  • Front Office Receptionist
  • Sales Associate
  • Key Holder
  • Shift Supervisor

Degrees

  • Associates Degree
  • Certificate

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