Front Office Medical Assistant Resume Example
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FRONT OFFICE MEDICAL ASSISTANT
Summary
Organized Front Office Medical Assistant successfully taking patient information, updating records as well as managing multiple phone lines in busy clinical environments. Articulate communication skills with patients, visitors, medical staff and vendors. Skilled at coordinating multifaceted operations to meet cross-functional needs.
Skills
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Experience
Front Office Medical Assistant, Trinity Health Corporation, November 2013-CurrentSpringfield , MA
- Processed medical record requests for insurance companies and medical providers.
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
- Managed schedules and calendars for team of 1-2 practitioners.
- Updated patient medical records.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Responded to patient and visitor concerns and questions.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Prepared medical charts, scanned documents and organized patient information.
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Maintained clean and organized reception area by straightening magazines and performing disinfecting waiting room .
- Prepared patients for examination by working up patients and gathering information as well as performing initial screening.
- Answered phones politely and directed callers to appropriate personnel.
- Registered new patients and created files with detailed personal and medical information.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Collected forms, copied insurance cards and [Action] to coordinate patient information for billing and insurance processing.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Educated patients about medications, procedures and physician's instructions.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
- Assisted with Accounts Receivables to determine the collection of funds to the establishment.
- Communicated with various insurance companies on behalf of the establishment and the patients.
- Various billing and coding tasks performed for submission of claims to insurance companies.
- Covered other areas within the establishment to improve patient flow and satisfaction
- Reconciled Daily Financial Reports as well as monthly and quarterly reports
- Made daily bank deposits for the establishment
- Posted insurance payments as well as Patient payments toward account balances
Product Operations Coordinator, Shift Manager, Help Usa, August 2009-April 2014Manhattan , NY
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Cross-trained in every store role to maximize operational knowledge.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Increased overall team efficiency and productivity.
- Ran daily reports to assess performance and make proactive adjustments.
- Trained and supervised staff members.
- Managed and mentored [Number] staff members.
- Mentored and supported new employees to maximize team performance.
- Handled over $[Amount] in funds each day in fast-paced [Type] environment.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Led staff meetings for team of [Number] to communicate [Type] directives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Child Care Aide, Peninsula Regional Medical Center, August 2012-June 2013City , STATE
- Recorded information about behavior, food served and medications administered.
- Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
- Led children in tidying up, hand washing and to teach responsibility.
- Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
- Kept children safe and secure at all times.
- Engaged groups of culturally diverse children in creative, safe and focused setting.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Enforced rules to teach manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children under care.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for up to 15 children ranging in age from 0 to 5.
- Provided nurturing and appropriate environment for children ranging in age from 0 to 5.
- Incorporated music and art activities to encourage creativity and expression.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Cleaned up spills promptly and conducted thorough sanitizing to control infections.
Education and Training
Some College (No Degree)General Studies, , Mid-Atlantic Christian University, CityState
High School DiplomaChristian Liberty Academy, , CityJune 1990
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Resume Overview
School Attended
- Mid-Atlantic Christian University
- Christian Liberty Academy
Job Titles Held:
- Front Office Medical Assistant
- Product Operations Coordinator, Shift Manager
- Child Care Aide
Degrees
- Some College (No Degree)
High School Diploma
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