Front Office Assistant/Supervisor Resume Example
I have been employed as a full time Front Office Assistant at the Animal Hospital of New Albany for 16 years and have excelled at performing front office duties as well as displaying superior leadership, teamwork and client satisfaction. My skills and expertise has earned me the Front Office Supervisor position. I am highly organized with exceptional skills at multitasking, prioritization and exemplary customer service skills. I am familiar with managing schedules, coordinating paperwork and serving customer needs. I am proficient with Microsoft Word, Excel, Outlook and Powerpoint, email, social media, Intravet and Cornerstone Veterinary software. I have formed long lasting friendships with several of our clientele and are often complimented on my professional, knowledgeable and friendly personality. As a Front Office Supervisor I seek a position offering opportunities for new professional challenges. I am a self starter who is driven to learn, improve and succeed, and sees the importance of providing quality and compassionate veterinary care.
Dedicated customer service professional with experience handling a wide range of administrative, technical and executive support tasks. Knowledgeable Front Office Supervisor in a fast paced small animal veterinary practice who sees the importance of providing quality and compassionate veterinary care that will set the practice above the other local clinics. Efficient multi-tasker, highly skilled in customer service and conflict resolution, and always striving to ensure guest satisfaction. Skilled relationship builder with the proven ability to work with different personality styles. | Very attentive to detail and keeps very accurate records and client information. I am a natural leader, very adaptable to change and exceptionable time management skills, and have a great ability to work under pressure with a calm demeanor. An energetic, positive team player who takes initiative while maintaining a professional and caring attitude when dealing with patients/clientele. |
Animal Hospital Of New Albany – City , STATE
- Oversees the daily operations and schedules of the front office staff.
- Efficient multi tasker, proficient at streamlining front office operations.
- Highly skilled in customer service and conflict resolution within the staff and concerning the clientele.
- I have a great success rate in handling client concerns and complaints and work to ensure better customer satisfaction daily.
- Assist with scheduling appointments for medical concerns, grooming, boarding and meetings with drug and equipment representatives.
- Assist in the checking in and checking out of client visits.
- Fill prescriptions, discharge medical patients, educate clients regarding their pet or current medication recommendations, and relay all concerns to the veterinarian when applicable.
- Process payment transactions, returns, client account adjustments.
- Continually verify that all client and pet information is up to date and accurate and monitor medical records and communicate with other veterinary facilities.
- Relay appropriate information to and from the clients to the doctors and or upper management.
- Monitor efficient hospital flow and continually look for ways for improvement.
- Reconcile the daily transactions to ensure they are in balance, depositing the checks through our online banking system and performing weekly cash deposits.
- After the change of ownership, directly worked with the head technician and the new veterinarians to ensure that the company's teamwork and customer satisfaction was at it's best.
- Regularly met with the owner regarding any customer concerns, protocol changes or ways to improve the business or client satisfaction.
- Superior communication skills and unwavering integrity.
- Advanced computer skills in Microsoft Word, Microsoft Excel, Intravet and Cornerstone Veterinary Software.
- Dedicated front office supervisor professional with several years of experience with handling a wide range of administrative, technical and executive support.
- I excel at resolving issues or concerns and processing improvements that increase efficiency and improve customer satisfaction
Bob Evans – City , STATE
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Kroger – City , STATE
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Built displays and hung signage for products.
- Stocked products and maintained product displays according to merchandising standards
- Assists customers and providing friendly, courteous, customer service
- Worked without direct supervision to unload trucks and place product for sale according to expiration dates.
Licking Heights High School - City
Columbus State Community College - City, State
Otterbein University - City, State
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Resume Overview
School Attended
- Licking Heights High School
- Columbus State Community College
- Otterbein University
Job Titles Held:
- Front Office Assistant/Supervisor
- Server/Waitress
- Frozen Food/Grocery Clerk
Degrees
- High School Diploma : 06/2005
Associate of Science : 06/2006
Bachelor of Science : Psychology , 05/2008
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