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Front Office Assistant/Receptionist Resume Example

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FRONT OFFICE ASSISTANT/RECEPTIONIST
Summary

Resourceful and accomplished office professional focused on driving productivity by leveraging strong front office organizational and time management skills.

Highlights

Social media and networks

Data collection

Data entry

Invoice processing

Documentation, Email

Microsoft Office proficiency

Understands grammar and documentation

Scheduling and prioritizing

Proofreading

AR/AP

Mail and Email management

Meeting planning



  • Excellent customer service
  • Follow-up
  • Courteous demeanor
  • Time management
  • Self-directed
  • Active listening skills
  • Results-oriented
  • Professional and mature
  • Strong interpersonal skills
  • Resourceful
  • Dedicated team player
  • Conflict resolution
Accomplishments

  • Coordinated all department functions for team of 5 Managers and their 35 + employees
  • Planned and executed all aspects of a major office purchase of new computer flat screens monitors for 35 + employees
  • Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork
  • Increased office organization by developing a more efficient employee compliance training procedures process.
  • Successfully planned and executed corporate meetings, lunches and special events for groups of 10 + employees
  • Developed and implemented a master data spreadsheet for International Training & Education Department
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. All new copiers/scanners from Rico

Experience
03/2015 to Current
Front Office Assistant/ReceptionistJeff Arnold Law Office － Fort Wayne, IN
  • Greets clients in person or on the telephone; answers inquiries or referred questions to attorney and para legal when appropriate
  • Takes detailed notes of conversations to ensure all files have the most accurate information
  • Multitasker, good listener, great oral and written communication skills, Word proficient
  • Schedule and confirm appointments and accepts payments Scanning, coping, preparing applications and or correspondence to be mailed
  • Checks voice mails, e-mails and faxes daily
  • Updates client accounts and information on a daily basis
  • Managed incoming and outgoing calls for busy legal office
  • Standardized department filing system to increase efficiency
  • Handled and processed confidential client information
  • Responds to clients concerns and daily inquires
  • Manages communication with courts regarding status of petitions and granted orders
  • Composed and types routine letters of correspondence
  • Acts as the point of contact for all incoming co-counsel requests
  • Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations
  • Organized legal memorandum and client correspondence
  • Coordinates and schedules meetings and telephone conferences

10/2014 to 03/2015
Goodwill Career Center AssistantGoodwill Career Center － Fort Wayne, IN
  • Greeting clients and getting them signed in to Career Center
  • Assisting clients with demographic and resume paperwork
  • Customer service, calendar management & resource guidance
  • Provided assistance with job searching techniques and navigating the computer
09/2013 to 10/2014
VolunteerObadiah Ministry Clothing Store － Fort Wayne, IN
  • Maintain store cleanliness and restock inventory acceptable to the Manager
  • Helping to lead families and individuals to self sufficiency
  • Follow directions of assigned duties and willingness to work
01/2012 to 05/2013
Front Office ContactImage Group － Fort Wayne, IN
  • Excellent communication skills, both written and verbal
  • Ability to understand and service clients with confidential support without supervision
  • Ability to respond to employee inquiries or complaints and help find resolution
  • Implemented new procedures to increase effectiveness
  • Answer phones, filing, faxing or scanning documents, sorting mail
  • Set up account receivables, payables and purchase orders
  • Set up new estimates, job production, vendors, proofing and printer logistics
  • Receive payments and post to jobs
  • Maintained shipping and receiving of marketing material via UPS, FedEx & USPS
  • Verified incoming goods with corresponding purchase orders and follow-up
09/2011 to 11/2011
Administrative Office AssistantPeoplelink - Biomet Orthopedics － Fort Wayne, IN

10 week temporary assignment through Staffing Agency 

  • Created master data spreadsheet for International Training & Education Department
  • Created tour agendas for all International visiting surgeons
  • Scheduled meetings & set-up conference rooms, and answer phones
  • Coordinated travel & transportation for all International visiting surgeons
  • Coordinated U.S. hotel & dining for all International visiting surgeons
  • Follow-Up & confirm everything is in place and ready before guest arrive.
07/2007 to 12/2009
Executive Administrative AssistantGeneral Electric － Fort Wayne, IN
  • Greet visitors and direct them to desired location or staff member
  • Scheduling appointments, coordinating meetings, travel arrangements and events
  • Coordination of various compliance training programs for employees
  • Coordinating applicants interviews with HR and Management staff
  • Research and background checks on potential new hires
  • Maintain departmental phone list, e-mail distribution lists and office supplies
  • Managed and balanced departmental Purchase Card
  • Ability to respond to employee inquiries or complaints and help find resolution
  • Logistics for local charities & company/employee event planning and facilitation
  • Utilized advance skills in: problem solving, confidentiality and achieving results
  • Takes initiative and insures follow-up on action items in previous meetings appointments, coordinating meetings, travel arrangements and events

11/2004 to 08/2006
Administrative Office AssistantKelly Services - DePuy Orthopedics － Fort Wayne, IN
  • Consolidated and eliminated service contracts saving, $3000 annually
  • Tracking employee compliance training & vacations, saving 10 hours in labor costs monthly
  • Streamlined request intake process for IM department, saving 10 hours in labor cost monthly
  • Scheduling appointments, coordinating meetings, travel arrangements and events
  • Coordinating applicants interviews with Human Resources and management staff
  • Assisted in implementing all company policies and procedures
  • Designing and proofreading presentation material and instructional documents utilizing Microsoft Office, and Outlook
  • Reputation for consistently going beyond job scope and expectation
  • Utilized advance skills in: problem solving, analysis, and achieving results

07/1996 to 08/2001
Administrative Office Assistant - Student Work-Study ProgramIvy Tech College － Fort Wayne, IN
  • Administer and coordinate student interviews and testing
  • Created and maintained an Access database for all student records
  • Prepared educational flyer's, brochures and pamphlets for new student programs
  • Answering telephones, sorting mail, filing and miscellaneous administrative tasks
Education
2004
Associate of Science: Office AdministrationIvy Tech College － Fort Wayne, IN, USA
Skills

Excellent communications

Organizational

Problem Solver

Team Player

Time Management


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Resume Overview

Companies Worked For:

  • Jeff Arnold Law Office
  • Goodwill Career Center
  • Obadiah Ministry Clothing Store
  • Image Group
  • Peoplelink - Biomet Orthopedics
  • General Electric
  • Kelly Services - DePuy Orthopedics
  • Ivy Tech College

School Attended

  • Ivy Tech College

Job Titles Held:

  • Front Office Assistant/Receptionist
  • Goodwill Career Center Assistant
  • Volunteer
  • Front Office Contact
  • Administrative Office Assistant
  • Executive Administrative Assistant
  • Administrative Office Assistant - Student Work-Study Program

Degrees

  • Associate of Science : Office Administration

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