Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Skilled clerical professional with over [Number] years of [Job Title] experience. Articulate communicator with pleasant and upbeat demeanor focused on supporting guests and staff with detail-oriented and knowledgeable service. Learned basic [Language] abilities to enhance communication with [Type] individuals and improve overall support.

  • Document control
  • Billing and invoicing
  • Scheduling and calendar management
  • Hospitality services
  • Listening skills
  • Conflict management
  • Microsoft Office
  • Administrative skills
  • Keenness of insight
  • Analytical mastery
  • Data entry
  • Fluent in [Language] and [Language]
  • Database entry
  • Customer service
  • [Intuit and Alora soft] proficient
  • Document editing
  • Scanning and copying
  • Transcribing correspondence
  • Team collaboration
  • Professional and mature
  • Effective planning
Front Office Assistant, 02/2018 to Current
Washburn CenterMinneapolis, MN,

Open and close the Office, perform intake, reception, chart preparation, statistical entry, scheduling, information referral, reports to the administrator and DON; answer incoming calls to the Agency,forwarding appropriate calls to specific personnel, responding to caller in accordance with the Agency policy. Responsible for gathering initial patient intake information, schedule employees, greet guests, do payroll every week, maintain both client and employee records, ensure clients forms are accurately completed and signed. Maintain office equipment, initiating service call when needed, collect and record statistics of all activity, Maintain proficiency Microsoft office suite, intuit payroll software and Alora software, employability and criminal background, and OIG check. Demonstrate good keyboard skills, manage time effectively, meet personal goals and work effectively with other team members.

  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Director of Operations, 10/2011 to 07/2014
Otter Tail CorporationBig Stone City, SD,

Engaged professionally with [Introducing Spanish teacher ]and customers to build rapport and nurture relationships.

  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Increased overall team efficiency and productivity.
  • Developed new promotional strategies to increase customer base and market share, promoting [Product or Services] through diverse channels.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Monthly training] and [Hands on training].
  • Identified and solved complex strategy problems to drive organizational goals.
  • Managed scheduling for [10] employees to optimize productivity.
  • Supervised performance of [Number] workers with goals of improving productivity, efficiency and cost savings.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Correctional Officer , 08/2008 to 03/2011
Eau Claire CountyEau Claire, WI,
  • Supervised visitation and checked all visitors for proper identification and contraband.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Maintained order in building and on grounds of [Type] prison.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public at all times.
  • Monitored all disciplinary and medical lockups every [Number] minutes.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including [Task] and [Task].
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
Assistant Store Manager, 04/2007 to 04/2008
Salvation Army UsaCambridge, MA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Built proactive and productive relationships with [Job title] and business agents.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education and Training
School of Business Studies: Marketing, Expected in 08/1999
Anambra State Polytechnic - Okoh, Nigeria
High School Diploma: , Expected in 07/2008
Marquis High Diploma - Houston , TX
Certificate Course: Microsoft Office Professionals , Expected in 06/2012
Houston Community College - Houston, TX

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Resume Overview

School Attended

  • Anambra State Polytechnic
  • Marquis High Diploma
  • Houston Community College

Job Titles Held:

  • Front Office Assistant
  • Director of Operations
  • Correctional Officer
  • Assistant Store Manager


  • School of Business Studies
  • High School Diploma
  • Certificate Course

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