front office assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Outgoing Front Office Assistant with 24 years of experience in medical office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and overall office management.

  • Document control
  • Word processing
  • Billing and Invoicing
  • Recordkeeping
  • Insurance Knowledge
  • Appointment Setting
  • Office Supply Ordering
  • Patient Contact
  • Medical Coding
  • Patient Information Verification
  • Cash Handling
  • Time management
  • Scheduling and calendar management
  • Scanning and archiving of invoices
  • Multi-line phone proficiency
  • Proficient in Practice Works Dental
  • HIPPA & OSHA compliant
Work History
Front Office Assistant, 02/2002 to Current
Osf HealthcareMorton, IL,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Delivered clerical support by handling range of routine and special requirements.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed payments and informed clients of further financial responsibility to facilitate timely payments.
  • Increased profitability and productivity by minimizing insurance claim processing times.
  • Maintained clean reception area to promote positive and professional environment for clients.
  • Increased customer service success rates by quickly resolving issues.
Private Caregiver, 06/1997 to 02/2002
Lhc GroupStockport, OH,
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Developed rapport to create safe and trusting environment for care.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted disabled clients to support independence and well-being.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe and well-organized patient environment.
Sous Chef, 06/1984 to 06/1997
Pyramid Hotel GroupTampa, FL,
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Produced revolutionary menu offerings to put establishments on local, regional and national map.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Collaborated with staff members to create meals for large banquets.
  • Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Cultivated positive relationships with vendors to source best ingredients at best prices.
  • Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
Bookkeeper, 01/1979 to 02/1984
United Family Of StoresOdessa, TX,
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Diminished financial discrepancies and managed monetary transactions.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Identified accounting errors by developing cross-referencing databases.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Maintained and processed invoices, deposits and money logs.
: Certificate - Administrative, Expected in to Leed Institute - Danbury, CT,
High School Diploma: , Expected in to Ridgefield High School - Ridgefield, CT

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Leed Institute
  • Ridgefield High School

Job Titles Held:

  • Front Office Assistant
  • Private Caregiver
  • Sous Chef
  • Bookkeeper


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: