Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Professional and well-grounded office team member with superior clerical skills and medical expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.
Skills
Document control
Scheduling and calendar management
Billing and invoicing
Hospitality services
Effective planning
Administrative skills
Listening skills
Keenness of insight
Microsoft Office
Team collaboration
Scanning and copying
Professional and mature
Customer service
Billing and coding
Experience
08/2019 to CurrentFront Office AssistantOsf Healthcare | Monmouth, IL,
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Updated office calendars with new appointments and accommodated last-minute schedule changes.
Updated business forms to streamline processing and improve efficiency.
Collected copays and account balance payments and updated account records.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job title] on [Timeframe] basis.
Answered office phone and emails to schedule appointments, forward information and complete [Task].
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Answered and routed over incoming calls to -member team.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and information.
Maintained front office cleanliness and organized supplies to increase task productivity.
Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Managed customer complaints and rectified issues to complete satisfaction.
05/2017 to 05/2019Certified Nursing AssistantWestminster Village | West Lafayette, IN,
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented patient intake and dietary requirements and assisted with feeding.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Administered personal nursing assistance in pre- and post-operative situations.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Used mobility devices and equipment to transport patients.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Collected specimens, monitored vitals and maximized patient comfort.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
12/2013 to 07/2017Certified Nursing Assistant SupervisorCity Of Alexandria Va | Alexandria, VA,
Documented patient intake and dietary requirements and assisted with feeding.
Took and charted patient blood pressures, temperatures, blood sugar levels and other vital signs.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
Comforted patients and provided each with reassurance and encouragement.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Managed medical stock and restocked inventory to ensure optimal availability for patients.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Stocked clinical workstations and procedure rooms with necessary supplies.
Cultivated amiable relationships with over residents, resulting in strong overall patient happiness and emotional well-being.
Watched over patients to identify potential symptoms of medical conditions.
Collaborated with interdisciplinary teams to carry out doctor's orders and provide optimal treatment.
03/2007 to 11/2011Medical Records AssistantLife Care | City, STATE,
Assisted with properly processing records requests.
Logged all relevant information in [Database type].
Worked with management to ensure paperwork was received and processed correctly.
Assisted management with reporting and paperwork.
Recorded and filed patient data and medical records.
Prepared [Type of paperwork] paperwork as needed.
Completed all patient paperwork and maintained accurate records.
Determined and implemented techniques to improve medical records retrieval process.
Streamlined day-to-day office processes to meet long-term goals.
Disseminated information to correct department, individual or outside location.
Pulled patient records and transferred information to appropriate parties.
Verified record copies before handing each over to check for and remove unnecessary details.
Logged all requests for medical records into spreadsheets.
Set up patient charts and documented information in various company software.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Entered patient insurance, demographic and health information into software and confirmed records.
Education and Training
Expected in 06/2004Dental Assisting And Radiology Certifications | Dental And Radiology Ohio Institute of Health Careers - Elyria, Elyria, OHGPA:
Expected in 07/2006Certificate | Health Information TechnologyLorain County Community College, Elyria, OHGPA:
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