front office assistant resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Hardworking childcare professional experienced in planning lessons, handling dietary restrictions and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

  • Scheduling and calendar management
  • Billing and invoicing
  • Document control
  • Data entry
  • Hospitality services
  • Microsoft Office
  • Administrative skills
  • Listening skills
  • Business writing
  • Report writing
  • Strong problem solver
  • Billing and coding
  • Proofreading
  • Meeting planning
  • Credit card payment processing
  • Report creation
  • Business development understanding
  • High-energy attitude
  • Retail sales customer service
  • Inbound and outbound calling
  • Clerical support
  • Reading skills
  • Early childhood knowledge
  • Communication
  • Friendly, positive attitude
  • Behavior management techniques
  • Team management
  • HIPAA guidelines
  • Telephone etiquette
  • Teambuilding
  • Clerical
  • Multitasking
  • Front desk operations
  • Reliable and trustworthy
  • Effective planning
  • Analytical mastery
Front Office Assistant, 08/2020 - 12/2020
Amplifon Usa Brunswick, ME,
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office.
  • Maintained positive working relationship with fellow staff and management.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
Customer Service Representative Dispatcher, 10/2019 - 05/2020
Securitas Security Services Usa, Inc. Newington, NH,
  • Answered 35+ inbound calls per day and directed to designated individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed daily delivery and work schedules to maximize coverage.
  • Tracked all changes in computer system to keep records current and accurate.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Hospitality Security Officer, 11/2017 - 03/2019
Broward County Public Schools Fort Lauderdale, FL,
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Investigated alarms and disturbances to maintain safety.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Used X-ray machines and other devices to screen guests entering premises.
  • Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Child Care Monitor I, 01/2002 - 01/2012
Little Leaders Early Learning Center City, STATE,
  • Backed up childcare providers with resources and support to successfully manage classroom environments.
  • Trained childcare providers in instructional approaches to help young children develop foundational learning concepts.
  • Monitored classes to verify conformance with facility policies and optimal safety standards.
  • Responded to classroom emergencies and helped handle medical, emotional and behavioral concerns.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
Education and Training
High School Diploma: , Expected in 06/1993
Blanche Ely High School - Pompano Beach, FL
Status -
Certificate: , Expected in 06/2001
Early Childcare Education - Pembroke Pines,FL,
Status -

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Resume Overview

School Attended

  • Blanche Ely High School
  • Early Childcare Education

Job Titles Held:

  • Front Office Assistant
  • Customer Service Representative Dispatcher
  • Hospitality Security Officer
  • Child Care Monitor I


  • High School Diploma
  • Certificate

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