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Front Office Assistant Resume Example

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FRONT OFFICE ASSISTANT
Summary

Capable of maintaining honest and observant watch over job operations to protect workers and maintain OSHA compliance. Demonstrated success in strengthening and streamlining policies to maximize efficiency without sacrificing safety.

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Will always give my job 100% of me. I will always be on time and never late. I am a loving and caring person and will always make sure I am doing the right thing and making sure the patients and customers are taken care of and our co-workers.

Skills
  • Ability to position patients
  • Patient intake and assessment
  • Exceptional patient care and interaction
  • Skilled in patient settings
  • Patient and reliable
  • Patient and diligent
  • Patient interaction
  • Assisting patients
  • Checking in patients
  • Documenting patient information
  • Patient condition monitoring
  • Family and patient support
  • Patient care plans
  • Patient Care
  • Communicating with patient families
  • Patient and encouraging
  • Patient-focused care
  • Maintaining patient safety standards
  • Patient transfers and transitions
  • Patient discharge procedures
  • Patient information
  • Checking patient details
  • Patient care understanding
  • Scheduling and calendar management
  • Billing and invoicing
  • Document control
  • Data entry
  • Cash transactions
  • Microsoft Office
  • Listening skills
  • Administrative skills
  • Conflict management
  • Effective planning
  • Customer service
  • Advanced MS Office Suite knowledge
  • Billing and coding
  • Team collaboration
  • Scanning and copying
  • Document editing
  • Transcribing correspondence
  • Spreadsheet development
  • Professional and mature
Experience
10/2019 to 07/2020
Front Office AssistantCompany Name － City, State
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Collected copays and account balance payments and updated account records.
  • Updated business forms to streamline processing and improve efficiency.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Received and screened high volume of internal and external communications.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Answered and routed over 50 incoming calls to 30-member team.
  • Answered office phone and emails to schedule appointments, forward information and complete
  • Contributed to success by accurately coordinating records, supplies and paperwork.
  • Addressed and welcomed 60 guests to business per day, improving overall customer service and engagement.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and information.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Assisted front office staff by taking initiative to help upper management and coordinate events.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Answered 60 or more daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Maintained front office cleanliness and organized supplies to increase task productivity.
06/2017 to 03/2019
Patient TranspoterCompany Name － City, State
  • Completed all timesheets, traceability forms and documentation on time.
  • Responded quickly to medical emergencies to promote best possible health outcomes.
  • Coordinated and followed up on maintenance requests for residents.
  • Provided onsite training.
  • Returned phone messages and emails within Time and responded to complaints before issues escalated.
  • Explained each step of treatment to conscious patients to reduce fear and invoke calm.
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Interacted with customers in pleasant, cordial manner, which helped to builds positive relationships.
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Maintained all schedules by delivering patients safely and on time to procedure rooms.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Checked wheelchair and stretcher functionality prior to patient pick up.

07/2014 to 06/2016
Sales AssociateCompany Name － City, State
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Stayed up to date on store promotions, payment policies and security practices.

Education and Training
05/2009
High School DiplomaWillow Canyon High School － City, State
Certifications

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BLS Card

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Resume Overview

School Attended

  • Willow Canyon High School

Job Titles Held:

  • Front Office Assistant
  • Patient Transpoter
  • Sales Associate

Degrees

  • High School Diploma

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