LiveCareer-Resume

front office assistant resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Outgoing and dependable with years of experience in office and administrative work. Driven and Claire-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.

Skills
  • Microsoft Office Suite: Excel, PowerPoint, and Word
  • Customer Services
  • Insurance Verification
  • Financial Records and Processing
  • Accounts Receivable
  • Organizational Skills
  • Billing and Invoicing
  • Problem-Solving Skills
Experience
Front Office Assistant, 11/2021 - 01/2023
Heartland Food Products Group Carmel, IN,
  • Accepted and processed customer payments and applied toward account balances through patient’s ledger.
  • Verified Medicaid and commercial insurance eligibility.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Created financial orthodontic contracts by calculating insurance coverage, down payment and monthly installments.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling.
  • Routinely contacted account holders with balances over 30,60, 90 days past due to resolve delinquencies.
  • Scheduled hygiene, pediatric and orthodontist appointments for four doctors.
Clinical Coordinator and Collections, 01/2020 - 09/2021
Radnet Ventura, CA,
  • Implemented ongoing learning strategies such as tutorials, instructional modules and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Took full records including taking diagnostic photos and 3-D scans.
  • Assisted in placing and removing orthodontic appliances.
  • Took full records including taking diagnostic photos and 3-D scans.
  • Smart Training Task Leader.
  • Commitment to HIPAA/OSHA/CDC regulations.
  • Checked Dental Monitoring scans and responded to patient's daily.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Implement new policies and educate staff on changes.
  • Set up patient’s payment plans and worked on collecting balances.
  • Commitment to HIPAA/OSHA/CDC regulations.
Front Desk Medical Receptionist, 06/2019 - 12/2019
Heartland Food Products Group Indianapolis, IN,
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided help to 12 different office locations.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed and filed financial documentation for accounting purposes.
Front Office Assistant, 08/2009 - 01/2019
McKay Properties City, STATE,
  • Responded to over 20 inquiries daily from callers seeking information.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education and Training
: Business Administration, Expected in
-
University of Southern Mississippi - Hattiesburg, MS
GPA:
Status -
High School Diploma: , Expected in 05/2006
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Oak Grove High School - Hattiesburg, MS,
GPA:
Status -

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Resume Overview

School Attended

  • University of Southern Mississippi
  • Oak Grove High School

Job Titles Held:

  • Front Office Assistant
  • Clinical Coordinator and Collections
  • Front Desk Medical Receptionist
  • Front Office Assistant

Degrees

  • Some College (No Degree)
  • High School Diploma

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