front office assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Well-rounded front/medical office assistant possessing excellent clerical and team support abilities. Skilled in scheduling appointments,entering/updating patient information and other various office operations. Punctual professional committed to satisfying patient/customer needs and meeting office demands.

Adaptable ,mature and proficient Front Office Assistant dedicated to providing first-rate attention to patient/guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

  • Scheduling and accurately maintaining provider and other various schedules and management
  • Administrative skills
  • Data entry
  • Professional and mature
  • Greets patients, visitors, in a prompt, courteous, and helpful manner; screens visitors, and responds to routine requests for directions, paperwork completion assistance, and may assist clinical staff under the direction of licensed staff as needed.
  • Telephone Management, Answers, screens, and directs office telephone calls in accordance with office procedures and provides general office information to callers
  • Comply with all HIPAA policies specifically relating to patient confidentiality and release of information maintains strict confidentiality on all patient information and practice matters; remains current on HIPAA, OSHA, Infection Control, patient safety, and other mandatory regulations, standards, and organizational policies and procedures.
  • Maintains records appropriate to area and function; maintains physician on-call schedule, updating as necessary, notifying answering service of changes; assists other sections with miscellaneous paperwork; files charts, coordinates lab work, physician’s report, etc.; may type correspondence and provide secretarial and/or clerical support for special projects as assigned; sorts and delivers mail, medical records, and other correspondence.
  • Checks in patients by verifying and/or updating demographic, insurance, and registration information in accordance with established policies and procedures; facilitates the scheduling, canceling, and rescheduling of patient appointments and communicates changes to staff as needed; reviews and edits patient bills generated by providers through the electronic medical record and/or enters charges and payments from fee tickets; CPT, and ICD-9 coding.
Front Office Assistant, 04/2016 to Current
Pacific Medical CentersSalem, OR,
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Collected copays and account balance payments and updated account records.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Received and screened high volume of internal and external communications.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Assisted front office staff by taking initiative to help upper management and coworkers with their duties.
  • Balanced and collected end of day payments of copays ,patiient balances for deposit and maintained accurate records.
Front and Back Office Medical Assistant, 10/2005 to 05/2014
Hyatt Hotels Corp.Charlotte, NC,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.
Appointment Setter, 08/2001 to 10/2003
Shift 4 PaymentsAllen, TX,
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Took information from potential customers to assess needs.
  • Kept detailed call log to document answered and unanswered calls.
  • Called no shows and cancellations to reschedule.
  • Reached out to potential customers using provided calling list.

Managed more than 100 incoming calls per day.

  • Updated database with lead generation information, outbound calls and inbound efforts.
  • Provided information regarding services and policies.
Patient Care Technician, 07/1997 to 05/2001
Methodist Health SystemCity, State,
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.
Education and Training
Medical Assistant : , Expected in 12/1992 to Meadows Business College - Columbus, GA,
: , Expected in to Spencer High School - Columbus, GA

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Resume Overview

School Attended

  • Meadows Business College
  • Spencer High School

Job Titles Held:

  • Front Office Assistant
  • Front and Back Office Medical Assistant
  • Appointment Setter
  • Patient Care Technician


  • Medical Assistant

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