front office assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies. Industrious and efficient front office assistant offering proven resourcefulness and project management talents gained during 7-years at Heritage Real Estate Group. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Advertising designing
  • Data inputting
  • Content Management
  • Contract Administration
  • Social Media Content Writing
  • Administering Social Media Accounts
  • Content Marketing
  • Administrative Support
  • Employee Newsletters
  • Developing Creative Content
  • Customer Experience Improvement
  • Customer Inquiries and Responses
  • Adobe Creative Cloud
  • Database
  • Inventory
  • Office machines
  • Proofreading
  • Switchboard
  • Customer assistance
  • Troubleshooting
  • Publisher, Powerpoint, Microsoft Word and Excel proficiency
  • Customer service excellence
  • Generating Brand Awareness
  • Ad Campaigns
  • Strategic Networking
Work History
Marketing Specialist and Transaction Coordinator, 02/2015 - 01/2023
Basis Independent Schools , , 5625 Summitview Ave, Yakima, WA 98908

  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Developed creative design for print materials, brochures, banners and signs.
  • Smoothly coordinate and upload documents to input listings in the local MLS and Skyslope.
  • Monitor properties on the local MLS, organize contract paperwork and prepare promotions for each listing to support agents and help close deals.
  • Provided clerical support to 30 company employees.
  • Met with agents to present mockups and collect information for adjustments.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Designed creative digital ads used in on-line advertising for local business.
  • Took more than 50 incoming calls per day, provided information and routed callers to correct personnel across 30-employee company.
  • Sorted mail and other important data upon office manager's absence, promoting quick delivery of all messages to recipients.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Took initiative to help upper management with numerous tasks and coordinate customer appreciation events.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering beverages.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed creative process for traditional and online ads.
  • Prepared documents such as purchase agreements and disclosures and used Skyslope to complete all paperwork.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents using Skyslope database.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Dispatcher, Administrative Office Assistant & Warehouse Manager, 05/2014 - 02/2015
Ocean State Job Lot , ,
  • Operate communication systems, such as telephone, switchboard and intercom
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
  • Dispatching individual Techs to scheduled daily jobs, using a computer program, Service Titan
  • Relay or route written or verbal messages
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities
  • Completed work schedules, managed calendars, and arranged appointments
  • Inventory and order materials, supplies, and services
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Complete and mail bills, contracts, policies, invoices, or checks
  • Keep records on the use and/or damage of stock or stock handling equipment
  • Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested
  • Purchase new or additional stock, or prepare documents that provide for such purchases
  • Supervised driver dispatching, route planning and vehicle tracking for 2 HVAC service techs and 2 electricians
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Answered customer requests with information about product availability, shipping information and status updates
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions
  • Stacked and transported all overstock to storage areas
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Department Head, 04/1998 - 05/2014
Craft Warehouse YakimaWA , ,
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Plan store layouts or design displays
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Receive, open, unpack and issue sales floor merchandise
  • Clean display cases, shelves, and aisles
  • Compare merchandise invoices to items actually received to ensure that shipments are correct
  • Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
  • Stamp, attach, or change price tags on merchandise, referring to price list
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
  • Keep records on the use and/or damage of stock or stock handling equipment
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors
  • Recommend disposal of excess, defective, or obsolete stock
  • Determined complete order accuracy by examining merchandise to verify price and quantity
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
  • Taught junior employees how to meet operational and sales goals with proactive strategies
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Conducted department walk-throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience
High School Diploma: , Expected in
Status -

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Job Titles Held:

  • Marketing Specialist and Transaction Coordinator
  • Dispatcher, Administrative Office Assistant & Warehouse Manager
  • Department Head


  • High School Diploma

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