Front End Associate & Floral Associate Resume Example
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FRONT END ASSOCIATE & FLORAL ASSOCIATE
Professional Summary
Dependable sales associate with experience in high traffic environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Skills
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Work History
08/2020 to CurrentFront End Associate & Floral AssociateLearning Source | Austin , TX
FRONT END
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
FLORAL
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Properly package flowers and plants for damage-free delivery.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
08/2020 to CurrentMentorParadies Lagardère Travel Retail | Detroit , MI
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Supported individuals with anger issues with careful approach to help develop communication, social and daily living skills.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Provided guidance and advice to help cultivate self-esteem and community involvement.
- Demonstrated positive influence to clients by acting appropriately, being respectful to others and actively listening.
- Wrote reports for family and caregivers, documenting progress, challenges and milestones.
10/2019 to CurrentRetail Sales AssociateHollister | City , STATE
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Coordinated efficient restocking of sales floor with current merchandise and accurate marketing for current promotions.
- Educated customers on promotions to enhance sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Inspected merchandise for quality and arranged proper display location on floor.
- Re-stocked merchandise from returns or dressing rooms.
- Worked closely with managers to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Trained in loss prevention, visual merchandising and general sales skills.
- Circulated areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Greeted customers and provided up-to-date knowledge of sales, store promotions, as well as any additional questions regarding merchandise.
- Issued receipts and processed refunds, credits, or exchanges.
- Skilled using cash register including processing sales discounts and refunds.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
02/2018 to 07/2018Volunteer Dog Care Provider Our Companions Domestic Animal Sanctuary Inc. | City , STATE
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Reported necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of proper care.
- Maintained and updated daily log of time spent with dogs for calculating updated feeding and walking times.
- Observed and utilized gentle approach for anxious pets.
- Monitored animals for signs of illness or injury and communicated concerns to higher ups.
- Provided animals with optimal exercise, behavioral support and consistent care.
- Updated recordings of animal details such as size, condition, behavior and eating habits.
- Boosted animal health by carrying out optimal feeding and watering schedule.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Education
06/2018High School DiplomaAcademy of Science And Innovation, City
Expected in 06/2022Associate of Science | BiologyCentral Connecticut State University, City, State
- Continuing education as a Psychology major with Biology minor
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Resume Overview
School Attended
- Academy of Science And Innovation
- Central Connecticut State University
Job Titles Held:
- Front End Associate & Floral Associate
- Mentor
- Retail Sales Associate
- Volunteer Dog Care Provider
Degrees
- 06/2018 High School Diploma
Expected in 06/2022 Associate of Science | Biology
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