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Front End Associate & Floral Associate Resume Example

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FRONT END ASSOCIATE & FLORAL ASSOCIATE
Professional Summary

Dependable sales associate with experience in high traffic environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.

Skills
  • Product Promotions
  • Sales Expertise
  • Accurate Money Handling
  • Cash Register Operation
  • Product Knowledge
  • Product Location
  • Customer Service
  • Problem Resolution
  • Organization
  • Team Building
  • Communication Techniques
  • Relationship Development
  • Supervision
  • Merchandising and display assembly
  • Product Restocking
  • Design specifications
  • Order placement
  • Creative Flower Arranging
  • Floral Shop Assistance
  • Floral Design
  • Care and handling techniques
  • Team Contribution
  • Guest Services
  • Client Needs Assessment
  • Relationship development
  • Problem resolution
  • Skill Building
  • Job/Career Fulfillment
Work History
08/2020 to CurrentFront End Associate & Floral AssociateCompany Name | City, State

FRONT END

  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.

FLORAL

  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Properly package flowers and plants for damage-free delivery.
  • Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
08/2020 to CurrentMentorCompany Name | City, State
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Planned, developed and implemented strategies to convey information with key decision makers.
  • Supported individuals with anger issues with careful approach to help develop communication, social and daily living skills.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
  • Provided guidance and advice to help cultivate self-esteem and community involvement.
  • Demonstrated positive influence to clients by acting appropriately, being respectful to others and actively listening.
  • Wrote reports for family and caregivers, documenting progress, challenges and milestones.
10/2019 to CurrentRetail Sales AssociateCompany Name | City, State
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate marketing for current promotions.
  • Educated customers on promotions to enhance sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Re-stocked merchandise from returns or dressing rooms.
  • Worked closely with managers to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Circulated areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Greeted customers and provided up-to-date knowledge of sales, store promotions, as well as any additional questions regarding merchandise.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Skilled using cash register including processing sales discounts and refunds.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
02/2018 to 07/2018Volunteer Dog Care Provider Company Name | City, State
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Reported necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of proper care.
  • Maintained and updated daily log of time spent with dogs for calculating updated feeding and walking times.
  • Observed and utilized gentle approach for anxious pets.
  • Monitored animals for signs of illness or injury and communicated concerns to higher ups.
  • Provided animals with optimal exercise, behavioral support and consistent care.
  • Updated recordings of animal details such as size, condition, behavior and eating habits.
  • Boosted animal health by carrying out optimal feeding and watering schedule.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
Education
06/2018High School DiplomaAcademy of Science And Innovation, City
Expected in 06/2022Associate of Science | BiologyCentral Connecticut State University, City, State
  • Continuing education as a Psychology major with Biology minor
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Resume Overview

School Attended

  • Academy of Science And Innovation
  • Central Connecticut State University

Job Titles Held:

  • Front End Associate & Floral Associate
  • Mentor
  • Retail Sales Associate
  • Volunteer Dog Care Provider

Degrees

  • 06/2018 High School Diploma
    Expected in 06/2022 Associate of Science | Biology

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