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Front Desk Supervisor Medical Office Assistant Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
  • To contribute to the overall success of a progressive, growth-oriented company while utilizing my expertise in public relations, leadership, and project planning and management. Years of result-oriented experience including:
  • Proactive
  • Strong interpersonal skills
  • Highly motivated
  • Public Relations
  • Customer Service and Support
  • Administrative Management
  • Project Planning and Management
Education and Training
Expected in Bachelor of Arts | Business Administration BELMONT ABBEY COLLEGE, Belmont, North Carolina GPA:
  • BELMONT ABBEY COLLEGE, Belmont, North Carolina May 1989 Bachelor of Arts Degree in Business Administration Presented as a Senior project, a study on the progression of female professionals in third world countries even with the presence of varying customs. Related casework:
  • Senior Production Seminar
  • Business Communications
  • Labor Economics
  • Managerial Production and Organization ACTIVITIES, ACCOMPLISHMENTS, and SKILLS
  • Eucharistic Minister - St. Patrick Catholic Church, Fayetteville, North Carolina
  • Active participant in Christian Youth Organization, Special Olympics, Heart Walk and National Jean Day for Cancer Research, Days of Caring (United Way Volunteer Program), Volunteer at W.T. Brown Elementary
  • Member of the Immaculate Conception Sodality and Altar Care volunteer at St. Patrick Catholic Church
  • Basketball enthusiast, avid Duke "Blue Devils" fan
  • Enjoy jazz and world music, tennis, cooking, good books and travel
  • Bilingual - English and Tagalog (Filipino dialect)
  • Proficient with IBM PC, knowledge of Windows, Microsoft Word and Excel, WordPerfect, and e-Clinicals program
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
02/2015 to Current Front Desk Supervisor/Medical Office Assistant Sensis | Los Angeles, CA, Supervised three front desk staff of a busy Cardiology practice and assisted with check-in and check-out. Responsible for incoming referrals from various providers referring patients for office consults and procedures. Responsible for completing all medical records requests and ensuring that proper release forms have been obtained, served as a back-up for both Check-in/Check-out, ensured that all scanning, filing of all office notes, tests, and lab work are filed properly. Confirmed appointments for all clinic patients, annotating appropriately all NO SHOWS and cancellations are re-scheduled. Assisted with clinic's marketing: scheduling lunches for presentations, visiting other clinics and various medical providers to sell what the practice offers, Responsible for clinic's office inventory and supplies.
06/2013 to 04/2014 Patient Information Coordinator APOGEE PHYSICIANS | City, STATE, A multi-faceted position for two Hospitalist groups within Cape Fear Valley Hospital System that involved the selection, orientation, and over site performance of the physician members of the groups, as well as patient information. Duties included data entry of patient information for billing, verification of insurance, medical reporting, medical document handling, supported several physicians on an administrative level, interacted and followed through with patients for the purpose of providing excellent customer service and patient management. Interacted with local physicians and hospital administration in an effort to grow the practice. Provided training to new hire, answered a busy phone line for admission of patients from the Emergency Department, assisted in creating next day's Rounding Lists for physicians, assisted with various Home health agencies with forms to be completed and ready to be processed in a timely manner.
01/2006 to 10/2010 Office Manager/Emergency Assistance Coordinator CATHOLIC CHARITIES OF THE DIOCESE OF RALEIGH, INC | City, STATE, Supervised and maintained financial records for the emergency assistance program for a non-profit organization's regional office. Oversee grant funds, including Emergency Food and Shelter Program from FEMA according to grant requirements and agency policies and procedures. Coordinated recruitment, applications, training and supervision of volunteers. Provide bookkeeping, and office management skills to the operation of the regional office, established and maintained appropriate professional standards representing Catholic Charities and its mission in the community and its surrounding counties. Interviewed and assessed clients needing assistance and referring them to local agencies.
05/2004 to 04/2005 Office Manager FAYETTEVILLE HEART CENTER, P.C | City, STATE,
  • Supervised a staff of 15 employees for a busy Cardiology practice. Responsible for hiring and training personnel of office policies and procedures. Assisted with front desk responsibilities such as Check-in, Check-out, and Scheduling. Responsible in preparing timecards for payroll, checked encounters, daily receipts, posting payments, billing information and updating patient information in the data system. Scheduled, contacted, and confirmed appointments with patients for Nuclear Stress Tests, Echocardiograms, Holter Monitors, ETTs, and Catherizations and checked daily schedules of physicians. DIANNA S. APIS
  • morewood31@yahoo.com
01/1998 to 09/2003 Provider Relations/Recruiting Specialist INTERPLAN CORPORATION | City, STATE, Responsible in developing, increasing, and maintaining the provider network, which included the recruitment of physicians, physician medical groups, chiropractors, mental health providers, physical therapists, and other practitioners. Assisted and coordinated negotiation strategies for group health, worker's compensation, auto and ophthalmology network; performed network analysis and comparisons for determined geographical penetrations and network balance; prepared individual applications and agreements for existing network providers and answered a multitude of questions regarding contracts and claims issues.
06/1992 to 09/1997 Regional Scheduling Coordinator LITHOTRIPTERS INCORPORATED | City, STATE, Responsible for scheduling patients for kidney stone treatment in California, Arizona, Texas, and Florida; notified Urologists and hospitals of scheduled procedure; contacted and confirmed appointments with patients; verified medical insurance coverage; assisted other coordinators with scheduling tasks in other regions. Responsible for regional mobile units' schedules, and trained new scheduling coordinators on company policies and procedures.
Certifications
P.A Medical Office Assistant
Languages
Bilingual - English and Tagalog (Filipino dialect)
Professional Affiliations
Active participant in Christian Youth Organization, Special Olympics, Heart Walk and National Jean Day for Cancer Research, Days of Caring (United Way Volunteer Program), Volunteer at W.T. Brown Elementary
Presentations
scheduling lunches for presentations, visiting other clinics and various medical providers to sell what the practice offers, Responsible for clinic's office inventory and supplies
Skills
Recruitment, Scheduling, Training, Office Manager, Claims, Compensation, Contracts, Mental Health, Network Analysis, Recruiting, Medical Insurance, Bookkeeping, Clients, Fema, Its, Office Management, Office Management Skills, Billing, Cardiology, Front Desk, Payments, Payroll, Posting, Cape, Customer Service, Data Entry, Receptionist, Retail Sales, Filing, Inventory, Marketing, Medical Office Assistant, Medical Records, Office Assistant, Scanning, Cooking, Excel, Managerial, Microsoft Word, Word, Wordperfect

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Resume Strength

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Resume Overview

School Attended
  • BELMONT ABBEY COLLEGE
Job Titles Held:
  • Front Desk Supervisor/Medical Office Assistant
  • Patient Information Coordinator
  • Office Manager/Emergency Assistance Coordinator
  • Office Manager
  • Provider Relations/Recruiting Specialist
  • Regional Scheduling Coordinator
Degrees
  • Bachelor of Arts