Reliable, energetic, competent professional with ability to manage a busy medical office and provide excellent customer service to all patients. Exceptional with dealing with variety of people in warm, professional and courteous manner. Compassionate and hard-working dental office professional offering 20+ years of experience. Meticulous and detail oriented having outstanding telephone, scheduling and documentation skills motivated to perform beyond expectations.
Front Desk/Receptionist, Dental Office , Current AB Dental Group – 320 N. Oxford Valley Rd., Fairless Hills, PA 19030
Scheduled appointments and registered patients.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients' eligibility and claims status with insurance agencies.
Prepared patient charts and consent forms accurately and neatly.
Identified and resolved patient billing and payment issues.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Maintained strict patient and physician confidentiality.
Dental Office Assistant/Front Desk Receptionist , 06/2008 to 06/2014 Amazing Smiles By Design – 3301 Hulmeville Road Bensalem, PA 19020
Politely answered phones and scheduled or confirmed appointments and surgeries.
Greeted patients and alerted other staff when patients arrived.
Accurately recorded treatment information in patient records.
Worked closely with patients before, during and after dental procedures.
Assisted dentist in management of dental emergencies when necessary.
Regularly solicited patient feedback to improve customer comfort and satisfaction.
Billing Clerk/Office Manager , 01/1997 to 01/2008 Michael Katz – 6404 Roosevelt Blvd. Philadelphia, PA 19149
Hired as dental office billing clerk and quickly promoted to office manager.
Operated, programmed and trained other staff on voice mail systems, cell phones, mailing machines, various copiers, faxes and printers.
Effectively managed office without Dentist after his sudden death.
Hired and managed contracts of temporary dentists, hygienists, and other staff until practice was sold.
Medical Receptionist , 01/1989 to 01/1997 William Kane – 2 Quincy Drive Levittown, PA 19057
Professionally and courteously verified appointment times with patients.
General office administration, billing, insurance claim submission and tracking payments, and correspondence.
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.