front desk receptionist dental office resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Reliable, energetic, competent professional with ability to manage a busy medical office and provide excellent customer service to all patients.  Exceptional with dealing with variety of people in warm, professional and courteous manner.   Compassionate and hard-working dental office professional offering 20+ years of experience. Meticulous and detail oriented having outstanding telephone, scheduling and documentation skills motivated to perform beyond expectations.  
Work History
Front Desk/Receptionist, Dental Office , Current to Current
U.S. Physical TherapySuffern, NY,
  • Scheduled appointments and registered patients. 
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Prepared patient charts and consent forms accurately and neatly.  
  • Identified and resolved patient billing and payment issues.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner. 
  • Maintained strict patient and physician confidentiality. 
Dental Office Assistant/Front Desk Receptionist , 05/2008 to 05/2014
Amazing Smiles By DesignCity, STATE,
  • Politely answered phones and scheduled or confirmed appointments and surgeries.
  • Greeted patients and alerted other staff when patients arrived.
  • Accurately recorded treatment information in patient records.
  • Worked closely with patients before, during and after dental procedures.
  • Assisted dentist in management of dental emergencies when necessary.
  • Regularly solicited patient feedback to improve customer comfort and satisfaction.
Billing Clerk/Office Manager , 1997 to 2008
Michael KatzCity, STATE,
  • Hired as dental office billing clerk and quickly promoted to office manager.
  • Operated, programmed and trained other staff on voice mail systems, cell phones, mailing machines, various copiers, faxes and printers.
  • Effectively managed office without Dentist after his sudden death.
  • Hired and managed contracts of temporary dentists, hygienists, and other staff until practice was sold.
Medical Receptionist , 1989 to 1997
William KaneCity, STATE,
  • Professionally and courteously verified appointment times with patients.  
  • General office administration, billing, insurance claim submission and tracking payments, and correspondence.
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

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Resume Overview

School Attended

    Job Titles Held:

    • Front Desk/Receptionist, Dental Office
    • Dental Office Assistant/Front Desk Receptionist
    • Billing Clerk/Office Manager
    • Medical Receptionist


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