front desk receptionist resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
I am an empathetic, bilingual in both Spanish and English, seeking an entry- level position to provide therapeutic care as a respectful and dependable team member. I align with the hospital core values by advocating for their clients because I have participated with my church called Emmanuel Parish in a March for Life at Washington D.C. This experience has taught me accountability to become a leader for innovation. I have experience with communication by answering phones, taking orders, and collaborating in a healthy work environment. I am eager to further my education in the healthcare field.
Skills
Bi-lingual
65 words typed per minute
Prioritization and Time Management
Customer Service-Oriented
Reliable and Punctual
Courteous and Professional
Positive Attitude and Energetic
Payment Processing
Multi-Line Phone Systems
Computer Proficiency
Verbal and Written Communication
Multitasking and Prioritization
Basic Math
Spreadsheet Tracking
Experience
Front Desk Receptionist, 08/2021 - Current Phoenix Home Care – Waynesville, NC,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Explained and pointed out property details to guests, including drinking areas, pool, spa and fitness center.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system to multiple personal.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Maintained front office cleanliness and organized supplies to increase task productivity.
Determined needs of visitors and provided information or solutions.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Assisted 15+ visitors per hour by directing to appropriate personnel and answering average of 20+ calls daily.
Front Desk Associate, 05/2020 - Current Eyemart Express – Jefferson City, MO,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Delivered friendly and knowledgeable support to current and prospective customers.
Trained newly hired employees on front desk procedures and business operations.
Contacted customers and guests to confirm reservations.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Answered more than 5-10+ phone calls per day to share business information, resolve concerns and process new orders.
Hostess, 05/2020 - Current Jackson Hosptial & Clinic – Montgomery, AL,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Collected reservation information and communicated updates to guests via mobile device or in-person.
In-Home Babysitter, 01/2019 - 12/2019 Miranda Hernandez – City, STATE,
Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
Cared for children aged 2 months-1 year, including tasks such as feeding, dressing and directing activities.
Read variety of books to children to promote language development skills.
Used appliances, equipment and vehicles correctly at all times.
Maintained daily records of children's behavior, sleeping schedules, meals and activities.
Education and Training
High School Diploma: , Expected in 05/2020 - Morton High School - Morton, MS GPA: Status -
Languages
Spanish:
Native/ Bilingual:
Negotiated:
:
English:
Native/ Bilingual:
Negotiated:
:
Activities and Honors
Team member for High school Soccer
Walk for Life on three separate occasion's at Washington D.C. to advocate for clients choice of life.
Volunteered at Emmanuel Parish every Sunday for the past 5 years
I chaperone and cared for children anywhere from the ages 5-12 years old.
Volunteered on holidays to feed meals to those in need at my local parish
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