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Front Desk Guest Agent Resume Example

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FRONT DESK GUEST AGENT
Summary

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies. Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Hospitality services
  • Cash transactions
  • Microsoft Office
  • Effective planning
  • Problem resolution
  • Customer service
  • Organization
  • Communications
  • First Aid/CPR
  • Inventory management
  • Business operations
  • Team building
  • Team management
  • Administrative support
  • Supervision
  • Operational improvement
Experience
Holiday Inn ExpressMay 2020 to CurrentFront Desk Guest Agent
Buda, TX
  • Managed all front desk operations for busy high-volume hotel.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Monitored reservations to track incoming parties and special events.
  • Cultivated professional relationships with guests through active response, dedicated assistance, and improving customer retention 80%.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Chuck Nash Auto GroupFebruary 2015 to October 2018BDC Service Representative
San Marcos, TX
  • Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
  • Consulted with customers regarding Vehicle needs, addressing cars/truck, and pricing concerns.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Replenished shelves to maintain adequate merchandise levels.
  • Managed accurate and adequate cash stock and inventory balances.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Processed customer account changes.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Established membership loyalty, executing flawless customer retail account management.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Answered 100 daily phone calls to resolve all customer issues efficiently.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
ArbysFebruary 2009 to November 2017Assistant Manager
San Marcos, TX
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Completed inventory audits to identify losses and project future demands.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Trained team of 30 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
O'reilly Company StoreMarch 2010 to September 2013Delivery Driver
Lockhart, TX
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Resolved customer complaints and adjusted orders.
  • Verified sales orders before loading and unloading merchandise.
  • Collected and tracked customer payments to meet financial demands.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Handled merchandise in accordance with product handling standards.
  • Processed payments by accepting cash, checks and credit card payments.
Education and Training
Luling High SchoolMay 1995High School DiplomaLuling, TX
Everest College- Austin, TxMarch 2012Medical Asstiant: Medical Asstiant
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Resume Overview

Companies Worked For:

  • Holiday Inn Express
  • Chuck Nash Auto Group
  • Arbys
  • O'reilly Company Store

School Attended

  • Luling High School
  • Everest College- Austin, Tx

Job Titles Held:

  • Front Desk Guest Agent
  • BDC Service Representative
  • Assistant Manager
  • Delivery Driver

Degrees

  • High School Diploma
    Medical Asstiant :

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