Front Desk Data Entry Specialist resume example

(Note: when I started in 2006 it was my first job as a hostess in the restaurant I had worked there on and off for about 14 non consecutive years I just wanted to clarify that)

Most recently, I started off as a cashier then worked my way into the bakery where I was the assistant manager then eventually worked my way into prepared foods

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Earned reputation for good attendance and hard work.
• Recognized by management for providing exceptional customer service.
• Worked closely with team members to deliver project requirements, develop I solutions and meet deadlines.
• Delivered exceptional service to meet customers' prepared foods needs.
• Helped customers find specific products, answered questions and offered advice.
• Assisted with purchases, locating items and signing up for rewards programs.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Set up and decorated menu marketing boards with current specials information and drink features.
• Received payments for [Product or Service] and issued receipts.
• Notified servers after seating parties in section for prompt service.
• Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
• Answered telephone to provide establishment information and take party reservations.
• Handled up to $10-15,000.00(during season) of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
• Processed customer payments quickly and returned exact change and receipts.
• Trained new employees in cashiering procedures, offering assistance in resolving refund or any unsatisfied customer related issues.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Enhanced guests' experiences by fulfilling special requests during visits.

• Generated incremental revenue to customers by upselling additional products and services.
• Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
• Cross-sold additional products and services to purchasing customers. Such as vacation packages because we no longer call them timeshares and cruises as well
• Met with current customers on frequent basis to check on satisfaction with vacation packages That the client previously purchased and made them aware of that the client previously purchased and made them aware of new offerings.
• Maintained database of customer and sales information using MS Spreadsheet. Also, I single-handedly managed all customers and set them up with appropriate sales reps whom I thought would fit best with them in order to make the sale on Days that I was not scheduled for sales rep duties
• Performed customer needs assessments and suggested appropriate solutions that would solve business issues.
• Executed updated marketing plans to increase branding exposure, customer traffic and sales.