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front desk clerk night auditor resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Outgoing and hardworking determined, career oriented professional woman accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Customer Service & Billing
  • Managing office supplies
  • Data Entry
  • Administrative Functions
  • Customer and client relations
  • Program files maintenance
  • Attendance record management
  • Appointment setting
  • Multi-line telephone systems
Work History
Front Desk Clerk/Night Auditor, 02/2020 - Current
J.F. Shea Fountain Valley, CA,
  • Maintain transaction security by verifying payment cards against identification.
  • Provide guests with above-and-beyond service; especially since the COVID 19 Pandemic.
  • Kept accounts in balance and ran daily and nightly audit paperwork.
  • Documented accounts and logs throughout shift to keep up with all requirements.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Monitored facility security for guest and personnel safety.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Community Manager, 10/2019 - 01/2020
Legends Coral Gables, FL,
  • Received and processed resident payments, and updated system accounts with latest information
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Worked with maintenance staff to complete timely repairs and enhancements
  • Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
OnSite Manager/Trainer, 01/2016 - 06/2019
Morrow Realty Co. Inc. City, STATE,
  • Organized and participated in COMMUNITY/RESIDENT meetings on MONTHLY basis to give residents opportunity to ask questions and provide forum for issues to be addressed
  • Administered operations to handle needs of more than 104 tenants across 2 different apartment communities
  • Developed and executed plan to achieve and maintain 100% rate of occupancy; effective April 1, 2016.
  • Delivered emergency 24-hour on-call service for tenants on building issues
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Ran daily and submitted weekly up-to-date reports to assess performance and make proactive adjustments
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Conducted supplier risk evaluations and assisted maintenance technician with regulatory monthly inspections; as well as a yearly Annual Site Visit with my DM, RM, maintenance coordinator and others from home office; that wanted to see how the communities I was over were exceling.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Bartender, 03/2013 - 01/2016
Junior's Lounge City, STATE,
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Kept accurate inventories and notified management of ordering needs for beer, wine and bar supplies
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Requested official identification for ANY ALCOHOL PURCHASES and verified details, consistently meeting legal standards of underage sales
Education
High School Diploma: , Expected in 05/1994
-
Meridian High School - Meridian, MS
GPA:
Status -
  • Graduated with 3.5 GPA
: CAM Certification, Expected in 11/2004
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Mid America Apartment Community - Memphis, TN,
GPA:
Status -
  • Awarded CAM Certification; Certified Apartment Manager

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Resume Overview

School Attended

  • Meridian High School
  • Mid America Apartment Community

Job Titles Held:

  • Front Desk Clerk/Night Auditor
  • Community Manager
  • OnSite Manager/Trainer
  • Bartender

Degrees

  • High School Diploma

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