Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.
Customer service-oriented professional with enthusiastic personality and skills in Communication and engagement. Ready to apply experience in customers in retail position with exciting organization.
Skills
Conflict management
Shift checklists
Display setup
Opening and closing procedures
Cash transactions
Effective planning
Listening skills
Employee training
Team leadership
Hospitality services
Customer outreach
Creating store processes
Leadership development
Experience
Front Desk Clerk/Night Auditor, 08/2019 to Current Suburban Extended Stay Hotel – City, STATE,
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Managed customer complaints and rectified issues to complete satisfaction.
Reviewed account information and individual customer charges to produce correct bills.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Arranged special accommodations for guests to maintain optimal satisfaction
Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Investigated and independently resolved all customer complaints to boost satisfaction.
Maintained clean and presentable reception area to maintain professional business reputation.
Computed guest billings and posted charges to room accounts.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Provided key administrative support to 4 coworkers, taking on tasks like Customer Service and communication during peak times.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Responded to inquiries and room requests made online, by phone or email.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Set guest and group reservations and processed check-ins and check-outs.
Front Desk Clerk/Night Auditor, 07/2019 to 07/2019 1964 – City, STATE,
Managed customer complaints and rectified issues to complete satisfaction.
Personally addressed and welcomed 30 guests to business per day, improving overall customer service and engagement.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Set guest and group reservations and processed check-ins and check-outs.
Maintained clean and presentable reception area to maintain professional business reputation.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Upsold packages and additional services to customers to drive business revenue.
Responded to inquiries and room requests made online, by phone or email.
Monitored reservations to track incoming parties and special events.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Reviewed account information and individual customer charges to produce correct bills.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Investigated and independently resolved all customer complaints to boost satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Computed guest billings and posted charges to room accounts.
Secured guest valuables in main safe or individual boxes.
Arranged special accommodations for guests to maintain optimal satisfaction
Front Desk Clerk/Night Auditor, 09/2017 to 12/2018 Red Roof Inn – City, STATE,
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Arranged special accommodations for guests to maintain optimal satisfaction
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Computed guest billings and posted charges to room accounts.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Set and optimized employee schedules to secure proper coverage for all shifts.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Monitored reservations to track incoming parties and special events.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Personally addressed and welcomed 15 guests to business per day, improving overall customer service and engagement.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Reviewed account information and individual customer charges to produce correct bills.
Investigated and independently resolved all customer complaints to boost satisfaction.
Responded to inquiries and room requests made online, by phone or email.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Upsold packages and additional services to customers to drive business revenue.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Set guest and group reservations and processed check-ins and check-outs.
Maintained clean and presentable reception area to maintain professional business reputation.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Provided key administrative support to 4 coworkers, taking on tasks like Customer Service and communication during peak times.
Secured guest valuables in main safe or individual boxes.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Front End Supervisor/Cashier, 10/2017 to 12/2018 Kroger – City, STATE,
Taught junior employees how to meet operational and sales goals with proactive strategies.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Monitored security zones to uphold effective store protection procedures.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Increased average scanned items per hour to new bests during high-volume shifts, improving productivity 100%.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed customer complaints and rectified issues to complete satisfaction.
Cultivated environment focused on customer satisfaction and unparalleled support.
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer service ratings 100%.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delegated work to 5 or 6 employees based on shift requirements, individual strengths and unique training.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Education and Training
High School Diploma: , Expected in 05/1984 Bishop Dwenger - Fort Wayne, iN, GPA:
: , Expected in Indiana University Bloomington - Bloomington, IN GPA:
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