front desk clerk resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
To obtain employment where my present education, knowledge, skills, and abilities may be utilized to their fullest potential. An environment where growth and advancement within the company are encouraged.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Front Desk Clerk, 04/2013 to 08/2014
Marcus CorporationSchaumburg, IL,
Greet guests as they arrive in a friendly and respectful manner.  Ask if guests have a prior booking and manage the registration process.  Ask for identification and ensure that the provided credentials are accurate.  Handle guest check-ins and check-outs appropriately.  Operate hotel switchboard, take calls and provide information and transfer calls.  Manage accurate accounting of all rooms, provide guests with room keys.  Take reservations over the telephone, through emails, fax and in person.  Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions.  Compute bills and take payments. Contact housekeeping and/or maintenance when a problem is reported requiring assistance from either department.  Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift. 
Research Assistant, 02/2013 to 05/2013
Loma Linda University Medical CenterMurrieta, CA,
Telephone surveyors must speak clearly and follow a script to protect the integrity of their survey, as most questionnaires are standardized to prevent bias. They must persuade people to take the survey, and, at the same time, maintain a pleasant and conversational tone. Telephone surveyors must take care to protect the confidentiality of the people to whom they speak and interview. 
Personal Assistant/Bookkeeper, 09/2007 to 07/2010
Barrett Business ServicesTillamook, OR,
Responsible for recording daily business and personal transactions.  Transportation and scheduling of doctor appointments, maintain calendar, shopping and other personal needs.
Accounting Clerk/HR Assistant, 11/2005 to 06/2007
Shakey's PizzaLos Angeles, CA,

Accounts Payable Clerk Job Duties:  Reconciles processed work by verifying entries and comparing system reports to balances. Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries. Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.  Verifies vendor accounts by reconciling monthly statements and related transactions.  Maintains historical records by microfilming and filing documents. Protects organization's value by keeping information confidential.  Updates job knowledge by participating in educational opportunities.  Accomplishes accounting and organization mission by completing related results as needed. 

Skills/Qualifications: Tracking Budget Expenses, Attention to Detail, Thoroughness, Organization, Analyzing Information , Accounting, Vendor Relationships, PC Proficiency, Data Entry Skills, General Math Skills.   Human Resources Assistant Job Duties: Explain company personnel policies, benefits, and procedures to employees or job applicants. Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.  Process and review employment applications in order to evaluate qualifications or eligibility of applicants.  Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.  Examine employee files to answer inquiries and provide information for personnel actions.    
Internet Sales, 01/2003 to 09/2005
Bill Copps CadillacCity, STATE,
Internet Auto Sales: An Internet car salesman sells new and used vehicles to consumers who contact a dealership via the Internet.   Responsible for updating the dealership website and entering the new and used car inventories on websites like and Unlike a traditional salesman, who is reliant on walk-in traffic and phone inquiries, an Internet car salesman can be contacted at any time of day or night, and is frequently in touch with his clients after business hours.   Auto Sales Job Duties: The main responsibility of the car salesperson is to sell cars.  Greet customers in a prompt and professional business like manner wherever they are encountered. This may be in the showroom, outside on the lot or in the service or parts departments.  All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member.  Sales customers will be assisted by the car salesman by helping them find any vehicle, test drive vehicles with customers, and demonstrate the features and benefits of vehicles. They will answers the questions of the customers and assist them in every aspect of buying an automobile. The car salesman will negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort the customer throughout the sales process according to the sales system that is in place at the dealership. 1E821F-YK��u�
Timeshare Sales Associate, 08/2001 to 01/2003
Vacations International 12500 SE 2nd CircleCity, STATE,
Timeshare Sales Duties: Timeshare sales professionals educate prospects about the value of becoming a timeshare owner. They also draw up and process timeshare sales contracts. Sales representatives are responsible for setting up presentations, researching visitors likes and dislikes and presenting timeshare packages that fit visitors budgets and vacationing habits.  Point out amenities and other features that are likely to persuade the customer to purchase. Other timeshare sales duties include handling phone inquiries from guests, updating vacation planner reports and forms and recording the contact information of guests who attend sales presentations.   >  �H�t�
Cashier, 09/2000 to 08/2001
Cascade Chevro 500 SE Chkalov DriveCity, STATE,
Cashier Duties: Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. KҦ��
Resident Asst. Manager, 1997 to 05/1998
Steeple Chase ApartmentsCity, STATE,
Assistant Apartment Manager Duties: Apartment assistant managers facilitates an apartment’s manager’s job by learning how to prepare budgets and upon learning makes budgets; reads and understands insurance plans and coverage for the building; makes ads and advertises unit vacancies in the print or TV media; show apartments to potential tenant; demands and collects overdue rent payments and negotiate terms and contracts with tenants. Apartment assistant managers secures tenant certificates of insurance and correspondence; assists the managers with property inspections, runs credit or background checks on tenants and prospective tenants and reports the results to the apartment manager; keeps financial records of the building and tenants; reports any tenant complaints and apartment maintenance problems to the manager or the maintenance crew. When the apartment manager is not around, the apartment assistant manager supervises maintenance of apartment units; reports to authorities any suspicious criminal activities in the building; informs the building superintendent and work crews of work to be done; pays property taxes and all forms of bills and taxes; helps in building security and pays utilities.   d tabulKұ��
Computer Specialist GS-11/2, 03/1982 to 09/1996
Bonneville Power AdminCity, STATE,
Computer Specialist Job Duties: Provide core network services, including configuration, installation, and management of data services at the network hardware and software operating systems level. Maintain operational availability of network services.  Categorize and resolve network and computer system issues by validating, isolating, and correcting faults and verifying service restoral with customers.  Perform installation, testing, troubleshooting, programming, maintenance, and repair of network switches and routers, power, and computer data circuits and related computer equipment required to support the network and computer systems infrastructure.  Control and manage network IP address space, domain name system (DNS), dynamic host configuration protocol (DHCP), and Wide Area Network (WAN) infrastructure.  Resolve client logon, email, and network resource access issues; administration, monitoring, and maintenance of servers.  Provide technical analysis in data network planning, computer systems administration, engineering and design by using implementation techniques and tools for the most efficient solution to network and computer system problems.  Strong technical and hands-on experience in various protocols for data transmission.  on o2KҐ��
Associate of Science: Computer Science, Expected in
Computer Programming Clark Community College - Vancouver, WA
: , Expected in
Interactive Media Tacoma Community College - Tacoma, WA
Secretarial/Administrative Chase Business College Vancouver, WA: , Expected in
Accounting Clark Community College - Vancouver, WA
10-key by touch, Accounting Software, Administrative, Photoshop, attention to detail, Avenue, Citrix, interpersonal, CA, hardware, customer service, customer service skills, Dreamweaver, finance, financial, Flash, Illustrator, inventory, invoicing, marketing, Microsoft Office Software, office, multi-line telephone, Network Management, network, office equipment, organizational, public relations, quality control, QuickBooks, recording, Sales, Secretarial, troubleshoot, 55 WPM, typing, Web Design, XHTML

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Resume Overview

School Attended

  • Computer Programming Clark Community College
  • Interactive Media Tacoma Community College
  • Accounting Clark Community College

Job Titles Held:

  • Front Desk Clerk
  • Research Assistant
  • Personal Assistant/Bookkeeper
  • Accounting Clerk/HR Assistant
  • Internet Sales
  • Timeshare Sales Associate
  • Cashier
  • Resident Asst. Manager
  • Computer Specialist GS-11/2


  • Associate of Science
  • Secretarial/Administrative Chase Business College Vancouver, WA

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