Front Desk Clerk Fee Basis John D Dingell Va Medical Center resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Passionate, results-oriented Customer Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Effective communicator
Expert in building lastingcustomer relationships
Computer Proficient
Leadership skills and abilities
Compassionate mentor
Team management
Skilled multi-tasker
Meticulous attention to detail
Accomplishments
Coordinated dual department functions for team of 10+ employees.
Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer).
Preserved an accuracy of 98% during 3 years of employment at Jackson Hewitt (SoFar, Inc.).
Customer Relations:
Earned high marks for customer satisfaction, store-wide.
Workflow Planning:
Implemented new work process flow which increased department productivity.
Experience
Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center), 02/2011 - 05/2011 United Family Of Stores – Taos, NM,
For Fee Services:
Monitored multiline phones
Addressed patient concerns weekly about hospital fees incurred outside VA
Arranged meetings between Fee Services manager and VA patients
Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30%
Screened and assisted VA patients with bill claims against local hospitals
Income Tax Preparer, Jackson Hewitt, 01/2004 - 04/2006 Sofar, Inc – City, STATE,
Prepared income tax returns for 180 clients per tax season via data entry
Authorized clients for special company loans
Maintained returns for returning clients by creating algorithmic paper system
Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems)
Oversaw the office in the absence of office supervisor
General Merchandise Clerk, 04/2003 - 09/2003 Party City – City, STATE,
Maintained $1000-per-shelf store inventory by keeping shelves stocked
Assisted 50 customers per day with location of store items, item prices, and party pricing
Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower
Temporary Plant Protection Aide, 04/2001 - 06/2001 U S Department Of Agriculture – City, STATE,
Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries
Screened airline passengers (in foreign languages) about their equipment
Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S
Recruiting Clerk, 2000 - 11/2000 U S Census Bureau – City, STATE, Designed electronic file systems and maintained electronic and paper files.
Oversaw the office in manager's absence.Maintained the front desk and reception area in a neat and organized fashion.
Interviewed 7 new team members.
Maintained test/office materials.
Proctored entrance exams to 500 potential employees per week.
Arranged 30 interviews for office supervisor per week.
Answered multiline phones.
Conducted 30 job interviews per week.
Set up recruitment events for potential hires.
Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers).
Maintained employee information/testing materials via data entry.
Assistant Pastor/Language Instructor, 10/2013 - Current Spirit And Truth House Of Worship – City, STATE,
For Hebrew language classes:
Prepared lesson plans for classes.
Designed and prepared syllabuses for all language classes .
Tutored language learners.
Taught language classes using theories in language teaching/learning.
Administered assessments for students entering classes for the first time.
Education
MBA: Linguistics, Expected in 2013 - Wayne State University - Detroit, MI GPA: Wayne State University, Detroit, MI; BA in Linguistics, 12/2013
: Liberal Arts, Expected in 2007 - Wayne County Community College District - Detroit, MI GPA: Wayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007
Master in Education: English as a Second Language, Expected in - Northcentral University - Prescott Valley, AZ GPA:
Coursework in Education
Emphasis in
Expected Graduation Year: 2016
Professional Affiliations
Veterans of Foreign Wars, Detroit, MI
Military Experience
Aircraft Armament Systems Specialist (Weapons Specialist) 11/1986 - 04/1991 Air Force – ,
Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991
Air Force Outstanding Unit Award with one Oak Leaf Cluster
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Wayne State University
Wayne County Community College District
Northcentral University
Job Titles Held:
Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center)