Front Desk Clerk Fee Basis John D Dingell Va Medical Center resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Passionate, results-oriented Customer Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
  • Effective communicator
  • Expert in building lasting customer relationships
  • Computer Proficient
  • Leadership skills and abilities  
  • Compassionate mentor
  • Team management
  • Skilled multi-tasker
  • Meticulous attention to detail
Coordinated dual department functions for team of 10+ employees.
Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer).
Preserved an accuracy of 98% during 3 years of employment at Jackson Hewitt (SoFar, Inc.).
Customer Relations:
  • Earned high marks for customer satisfaction, store-wide.
Workflow Planning:
  • Implemented new work process flow which increased department productivity.
Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center), 02/2011 - 05/2011
United Family Of Stores Taos, NM,
  • For Fee Services:
  • Monitored multiline phones
  • Addressed patient concerns weekly about hospital fees incurred outside VA
  • Arranged meetings between Fee Services manager and VA patients
  • Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30%
  • Screened and assisted VA patients with bill claims against local hospitals
Income Tax Preparer, Jackson Hewitt, 01/2004 - 04/2006
Sofar, Inc City, STATE,
  • Prepared income tax returns for 180 clients per tax season via data entry
  • Authorized clients for special company loans
  • Maintained returns for returning clients by creating algorithmic paper system
  • Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems)
  • Oversaw the office in the absence of office supervisor
General Merchandise Clerk, 04/2003 - 09/2003
Party City City, STATE,
  • Maintained $1000-per-shelf store inventory by keeping shelves stocked
  • Operated electronic stores equipment (including cash registers, pricing guns, and scanners)
  • Assisted 50 customers per day with location of store items, item prices, and party pricing
  • Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower
Temporary Plant Protection Aide, 04/2001 - 06/2001
U S Department Of Agriculture City, STATE,
  • Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries
  • Screened airline passengers (in foreign languages) about their equipment
  • Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S
Recruiting Clerk, 2000 - 11/2000
U S Census Bureau City, STATE, Designed electronic file systems and maintained electronic and paper files.
  • Oversaw the office in manager's absence.Maintained the front desk and reception area in a neat and organized fashion.
  • Interviewed 7 new team members.
  • Maintained test/office materials.
  • Proctored entrance exams to 500 potential employees per week.
  • Arranged 30 interviews for office supervisor per week.
  • Answered multiline phones.
  • Conducted 30 job interviews per week.
  • Set up recruitment events for potential hires.
  • Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers).
  • Maintained employee information/testing materials via data entry.
Assistant Pastor/Language Instructor, 10/2013 - Current
Spirit And Truth House Of Worship City, STATE,

 For Hebrew language classes:

  • Prepared lesson plans for classes.
  • Designed and prepared syllabuses for all language classes .
  • Tutored language learners.
  • Taught language classes using theories in language teaching/learning.
  • Administered assessments for students entering classes for the first time. 
MBA: Linguistics, Expected in 2013
Wayne State University - Detroit, MI
Wayne State University, Detroit, MI; BA in Linguistics, 12/2013
: Liberal Arts, Expected in 2007
Wayne County Community College District - Detroit, MI
Wayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007
Master in Education: English as a Second Language, Expected in
Northcentral University - Prescott Valley, AZ
Coursework in Education
Emphasis in 
Expected Graduation Year: 2016
Professional Affiliations
Veterans of Foreign Wars, Detroit, MI
Military Experience
Aircraft Armament Systems Specialist (Weapons Specialist)
11/1986 - 04/1991
Air Force ,
Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991
Air Force Outstanding Unit Award with one Oak Leaf Cluster
Air Force Good Conduct Medal
National Defense Service Medal
Air Force Overseas Ribbon-Long Tour
Air Force Longevity Service Award
NCO Professional Military Education Grad Ribbon
Air Force Training Ribbon
Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics

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Resume Overview

School Attended

  • Wayne State University
  • Wayne County Community College District
  • Northcentral University

Job Titles Held:

  • Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center)
  • Income Tax Preparer, Jackson Hewitt
  • General Merchandise Clerk
  • Temporary Plant Protection Aide
  • Recruiting Clerk
  • Assistant Pastor/Language Instructor


  • MBA
  • Master in Education

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