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  • Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center)
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Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center) Resume Example

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FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER)
Summary
Passionate, results-oriented Customer Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
  • Effective communicator
  • Expert in building lastingcustomer relationships
  • Computer Proficient
  • Leadership skills and abilities  
  • Compassionate mentor
  • Team management
  • Skilled multi-tasker
  • Meticulous attention to detail
Accomplishments
Coordinated dual department functions for team of 10+ employees.
Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer).
Preserved an accuracy of 98% during 3 years of employment at Jackson Hewitt (SoFar, Inc.).
Customer Relations:
  • Earned high marks for customer satisfaction, store-wide.
Workflow Planning:
  • Implemented new work process flow which increased department productivity.

Experience
United Family Of StoresMarch 2011 to June 2011Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center)
Taos , NM
  • For Fee Services:
  • Monitored multiline phones
  • Addressed patient concerns weekly about hospital fees incurred outside VA
  • Arranged meetings between Fee Services manager and VA patients
  • Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30%
  • Screened and assisted VA patients with bill claims against local hospitals
Sofar, IncJanuary 2004 to April 2006Income Tax Preparer, Jackson Hewitt
City , STATE
  • Prepared income tax returns for 180 clients per tax season via data entry
  • Authorized clients for special company loans
  • Maintained returns for returning clients by creating algorithmic paper system
  • Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems)
  • Oversaw the office in the absence of office supervisor
Party CityApril 2003 to September 2003General Merchandise Clerk
City , STATE
  • Maintained $1000-per-shelf store inventory by keeping shelves stocked
  • Operated electronic stores equipment (including cash registers, pricing guns, and scanners)
  • Assisted 50 customers per day with location of store items, item prices, and party pricing
  • Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower
U S Department Of AgricultureApril 2001 to June 2001Temporary Plant Protection Aide
City , STATE
  • Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries
  • Screened airline passengers (in foreign languages) about their equipment
  • Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S
U S Census BureauJanuary 2000 to December 2000Recruiting Clerk
City , STATE
Designed electronic file systems and maintained electronic and paper files.
  • Oversaw the office in manager's absence.Maintained the front desk and reception area in a neat and organized fashion.
  • Interviewed 7 new team members.
  • Maintained test/office materials.
  • Proctored entrance exams to 500 potential employees per week.
  • Arranged 30 interviews for office supervisor per week.
  • Answered multiline phones.
  • Conducted 30 job interviews per week.
  • Set up recruitment events for potential hires.
  • Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers).
  • Maintained employee information/testing materials via data entry.
Spirit And Truth House Of WorshipNovember 2013 to CurrentAssistant Pastor/Language Instructor
City , STATE

 For Hebrew language classes:

  • Prepared lesson plans for classes.
  • Designed and prepared syllabuses for all language classes .
  • Tutored language learners.
  • Taught language classes using theories in language teaching/learning.
  • Administered assessments for students entering classes for the first time. 
Education
Wayne State University2013MBA: LinguisticsCity, State, USWayne State University, Detroit, MI; BA in Linguistics, 12/2013
Wayne County Community College District2007Liberal ArtsCity, State, USWayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007
Northcentral UniversityMaster in Education: English as a Second LanguageCity, State, USA
Coursework in Education
Emphasis in 
Expected Graduation Year: 2016

Professional Affiliations
Veterans of Foreign Wars, Detroit, MI
Military Experience
Company NameDecember 1986 to May 1991Aircraft Armament Systems Specialist (Weapons Specialist)
Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991
Air Force Outstanding Unit Award with one Oak Leaf Cluster
Air Force Good Conduct Medal
National Defense Service Medal
Air Force Overseas Ribbon-Long Tour
Air Force Longevity Service Award
NCO Professional Military Education Grad Ribbon
Air Force Training Ribbon
Skills
Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

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Resume Overview

School Attended

  • Wayne State University
  • Wayne County Community College District
  • Northcentral University

Job Titles Held:

  • Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center)
  • Income Tax Preparer, Jackson Hewitt
  • General Merchandise Clerk
  • Temporary Plant Protection Aide
  • Recruiting Clerk
  • Assistant Pastor/Language Instructor
  • Aircraft Armament Systems Specialist (Weapons Specialist)

Degrees

  • MBA : Linguistics
    Liberal Arts
    Master in Education : English as a Second Language

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