front desk clerk resume example with 3 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Multi-talented individual consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Also able to run a route or 2 for Delivery service or company.
Skills
City and non-city driving
Route logs
Customer rapport
Vehicle inspections
Safety standards and protocols
Safe vehicle operation
Multi-line phone systems
Cash Handling
Attractions and amenities knowledgeable
Customer service
Problem-solving skills
Payment processing
Time management
Organization
Problem resolution
Communications
Work History
Front Desk Clerk, 09/2019 to 04/2020 Marcus Corporation – Oklahoma City, OK,
Maintained transaction security by verifying payment cards against identification.
Maintained financial accuracy by collecting deposits, fees and payments.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Driver, 05/2018 to 05/2019 Loma Linda University Medical Center – Palm Desert, CA,
Answered, scheduled and responded to reservation calls at specific times and locations.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Delivered goods and products to customer on time and in excellent condition.
Checked in with dispatch service and updated with current location.
Coordinated efficient routes to avoid delays and optimize schedules.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Obtained customer signatures to complete and process all [Type] paperwork.
Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
Fostered positive working relationships with customers by responding to questions and concerns.
Completed all necessary paperwork using neat and legible handwriting.
Interpreted maps and followed written and verbal directions.
Delivery Truck Driver, 10/2017 to 01/2018 Hudson Group – Maple Valley, WA,
Drove delivery truck to transport various products and materials across surrounding depot area.
Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
Checked orders at home base and customer locations to identify and correct errors.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Organized all shipping paperwork and documented customer payments to keep records accurate and current.
Optimized routes to maximize efficiency and scheduled service stops.
Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over [Timeframe].
Delivered packages on time while developing new routes with concern for both safety and weather.
Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
Delivered packages from distribution center to residential areas using self-developed routes.
Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
Presented clean, neat appearance during every shift to uphold professional company presence.
Metal Finisher, 08/2016 to 10/2017 Brunswick – Dandridge, TN,
Adhered to safety protocols, company procedures and OSHA regulations in all areas of work to optimize performance, minimize downtime and protect team members.
Reviewed each production phase to verify product conformance with project specifications and adjusted settings to achieve desired targets.
Kept abreast of production schedules, altering job tasks as needed to meet deadlines and maintain quality levels.
Drove operational improvements which resulted in savings and improved profit margins.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Education
GED: , Expected in to Rasmussen College - Bloomington, MN, GPA:
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