Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Multi-talented individual consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Also able to run a route or 2 for Delivery service or company.

  • City and non-city driving
  • Route logs
  • Customer rapport
  • Vehicle inspections
  • Safety standards and protocols
  • Safe vehicle operation
  • Multi-line phone systems
  • Cash Handling
  • Attractions and amenities knowledgeable
  • Customer service
  • Problem-solving skills
  • Payment processing
  • Time management
  • Organization
  • Problem resolution
  • Communications
Work History
Front Desk Clerk, 09/2019 to 04/2020
Marcus CorporationOklahoma City, OK,
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Driver, 05/2018 to 05/2019
Loma Linda University Medical CenterPalm Desert, CA,
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Delivered goods and products to customer on time and in excellent condition.
  • Checked in with dispatch service and updated with current location.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Obtained customer signatures to complete and process all [Type] paperwork.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Interpreted maps and followed written and verbal directions.
Delivery Truck Driver, 10/2017 to 01/2018
Hudson GroupMaple Valley, WA,
  • Drove delivery truck to transport various products and materials across surrounding depot area.
  • Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
  • Checked orders at home base and customer locations to identify and correct errors.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Organized all shipping paperwork and documented customer payments to keep records accurate and current.
  • Optimized routes to maximize efficiency and scheduled service stops.
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over [Timeframe].
  • Delivered packages on time while developing new routes with concern for both safety and weather.
  • Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
  • Delivered packages from distribution center to residential areas using self-developed routes.
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Presented clean, neat appearance during every shift to uphold professional company presence.
Metal Finisher, 08/2016 to 10/2017
BrunswickDandridge, TN,
  • Adhered to safety protocols, company procedures and OSHA regulations in all areas of work to optimize performance, minimize downtime and protect team members.
  • Reviewed each production phase to verify product conformance with project specifications and adjusted settings to achieve desired targets.
  • Kept abreast of production schedules, altering job tasks as needed to meet deadlines and maintain quality levels.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
GED: , Expected in
Rasmussen College - Bloomington, MN,
  • Continuing education in Business Mngmt

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Resume Overview

School Attended

  • Rasmussen College

Job Titles Held:

  • Front Desk Clerk
  • Driver
  • Delivery Truck Driver
  • Metal Finisher


  • GED

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