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Front Desk Clerk Resume Example

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FRONT DESK CLERK
Professional Summary

Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments. Skilled Licensed Practical Nurse offering 20+ years of experience in the field. Knowledgeable about assisting with non-invasive procedures and performing respiratory treatments. Strong documentation skills and a firm grasp of compliance requirements. Dedicated nursing professional with 20 years of experience in providing compassionate patient care to individuals in different settings. Proven talents in dealing with patients with dementia and psychological diagnosis. Proficient in cultivating positive relationships with patients and caregivers to implement patient care objectives.

Skills
  • Attractions and amenities knowledgeable
  • Room assignments
  • Registration processing
  • Lobby auditing
  • Patient Care
  • Special Education
  • HIPAA Compliance
  • Scheduling
  • Patient Advocacy
  • Teaching
  • Dementia Knowledge
  • Staff Management
  • Medication Administration
  • Diabetes Treatment
  • Infection Control
  • Patient Information Collection
  • Disease Management
  • Long-Term Care
  • Emotional Support
  • Medication Management
Work History
Front Desk ClerkHampton Inn Hotel And Suites – Dickson, TN
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained transaction security by verifying payment cards against identification.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved service-related problems and documented actions in system.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
Licensed Practical Nurse , 04/2013 to Current
NHC Meadows – Nashville, TN
  • Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Performed functional assessments and physical examinations for admission and discharge to report changes in patient condition.
  • Assisted with admissions, appointments, transfers and discharges .
  • Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Administered controlled narcotics and performed catheterizations.
  • Delivered updates in patient status to night time supervisor, recording all changes in medical records.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Used aseptic techniques, to provide sterilized wound care and dressing applications.
  • Performed evaluations of each patient's status, needs and preferences.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Direct Support Professional Caregiver, 08/1999 to 04/2013
Developmental Services Of Dickson County – Dickson, TN
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Education
Practical Nursing, 04/2015
Tennessee College Of Applied Technology - Dickson - Dickson, TN
Associate of Applied Science: Occupational Therapy Assistance, 05/2001
Nashville State Community College - Nashville, TN
High School Diploma: 05/1994
Dickson County High School - Dickson, TN
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Resume Overview

Companies Worked For:

  • Hampton Inn Hotel And Suites
  • NHC Meadows
  • Developmental Services Of Dickson County

School Attended

  • Tennessee College Of Applied Technology - Dickson
  • Nashville State Community College
  • Dickson County High School

Job Titles Held:

  • Front Desk Clerk
  • Licensed Practical Nurse
  • Direct Support Professional Caregiver

Degrees

  • Practical Nursing , 04/2015
    Associate of Applied Science : Occupational Therapy Assistance , 05/2001
    High School Diploma : 05/1994

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