LiveCareer-Resume

front desk clerk resume example with 1+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Positive and upbeat front desk clerk successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Approachable front desk clerk offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Polite and accommodating front desk clerk bringing 3 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Well-trained clerical and customer service professional with solid background in settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.

Skills
  • Attractions and amenities knowledgeable
  • Multi-line phone systems
  • Listening skills
  • Hospitality services
  • Payment processing
  • Administrative skills
  • Cash transactions
  • Guest amenities
  • Credit and cash payments
  • Inventory oversight
  • Payment oversight
  • Reservations
  • Company policies and procedures
  • Oral and written communications
  • Marketing
  • Mail and packages
  • Safety and security procedures
  • Transportation information
  • Conflict management
  • Effective planning
  • Analytical mastery
Experience
01/2022 to 06/2022 Front Desk Clerk Ryder System Inc. | Tupelo, MS,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Responded to inquiries and room requests made online, by phone and via email.
02/2019 to 11/2019 Front Desk Clerk Ryder System Inc. | Waterbury, CT,
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Monitored reservations to track incoming parties and special events.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Facilitated successful front desk operations for high-volume hotel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
01/2018 to 07/2018 Front Desk Clerk Ryder System Inc. | West Sacramento, CA,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Reviewed account information and individual customer charges to produce correct bills.
Education and Training
Expected in | Business Fresno City College, Fresno, CA GPA:

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Resume Overview

School Attended

  • Fresno City College

Job Titles Held:

  • Front Desk Clerk
  • Front Desk Clerk
  • Front Desk Clerk

Degrees

  • Some College (No Degree)

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