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front desk clerk resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Charming and poised individual performing various reception and customer service tasks. Known for having terrific customer engagement, [Skill] and [Skill] skills. Offers dynamic service to patrons and guests. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Friendly [Job Title] with [Number]-year background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary [Skill] skills. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges. Meticulous [Job Title] with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Passionate [Job Title] offering [Number] years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work. Energetic hospitality professional with can-do attitude and goal to work with public. Over [Number] years of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.

Skills
  • Registration processing
  • Scheduling
  • Filing
  • Bookkeeping
  • Cash Handling
  • Appointment Setting
  • Word processing
  • Problem-solving skills
  • Time management
  • Clerical duties
  • Guest services
  • Office management
  • Training and mentoring
  • Registration
  • Reporting capabilities
  • Supply replenishment
  • Administrative support
  • Conflict and issue documentation
  • Team Building
Work History
to
Front Desk Clerk Oneida Indian Nation Oneida, NY,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Stored guest valuables in safe and individual boxes for security.
  • Designed employee work schedules to address complete operational needs.
  • Resolved service-related problems and documented actions in system.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Kept accounts in balance and ran daily reports to verify totals
  • Collected room deposits, fees and payments
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
to
Main Bartender Silverspot Cinemas Chapel Hill, NC,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Served high customer volumes during special events, nights and weekends.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
04/1990 to 06/1998
Legal Secretary Marathon County Wausau, WI,
  • Filed documents with courts on behalf of attorney.
  • Scheduled all appointments, appearances and briefings.
  • Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
  • Processed appeals, motions and pretrial agreements.
  • Developed and maintained filing and retrieval systems.
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Created expense reports and time sheets for [Number]-person office.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Created, indexed and maintained client binders.
  • Organized files for court proceedings.
  • Conducted daily accounting on finances, deposits and safe.
  • Received and placed telephone calls to clients and prospective clients.
  • Screened telephone calls and forwarded to appropriate departments.
  • Processed payroll for [Number] employees.
  • Answered and directed calls using multi-line switchboard.
  • Supported team of [Number] attorneys in practice of [Type] law.
Education
Expected in 05/1988 to to
Bachelor of Arts: Psychology
University of Miami - Coral Gables, FL,
GPA:

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Resume Overview

School Attended

  • University of Miami

Job Titles Held:

  • Front Desk Clerk
  • Main Bartender
  • Legal Secretary

Degrees

  • Bachelor of Arts

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