LiveCareer-Resume

front desk clerk resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Approachable 5 offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests.

Positive and upbeat 5 successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Service-oriented Front Desk Agent with 5 years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.

Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Energetic with over 15 years of experience multitasking and offering effective solutions to guests. Continuously balanced customer and business needs with diligence and attention to detail. Skilled at processing transactions and maintaining financial accuracy.

Polite and accommodating bringing 15 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Well-rounded committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Adaptable and courteous attentive to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Multicultural experienced in representing business and helping guests. Go-getter with pleasant attitude and well-developed interpersonal skills. Fluent in English

Remarkable with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Skills
  • Multi-line phone systems
  • Attractions and amenities knowledgeable
  • Guest amenities
  • Transportation information
  • Hospitality services
  • Listening skills
  • Safety and security procedures
  • Marketing
  • Company policies and procedures
  • Mail and packages
  • Reservations
  • Effective planning
Experience
Front Desk Clerk, 02/2019 to 10/2021
Hilton WorldwideRockville Centre, NY,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Responded to inquiries and room requests made online, by phone or email.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Computed guest billings and posted charges to room accounts.
  • Secured guest valuables in main safe or individual boxes.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost local tourism.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
Bakery Sales Associate, 04/2018 to 10/2019
Weis Markets, Inc.Spotsylvania, VA,
  • Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
  • Operated POS system to process bakery sales transactions.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Suggested appropriate products and answered questions for customers.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Maintained physical stamina to handle cases up to [Number] pounds and bakery carts weighing up to [Number] pounds.
  • Consulted with customers to provide advice about designs and document requirements.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
  • Replenished bakery cases and faced products throughout each shift.
  • Completed timely and thorough shift change procedures.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Adhered to food safety protocols to protect customers.
  • Provided customers with detailed information about available services and products in bakery.
  • Answered phone calls, greeted store customers and provided exceptional service every time.
Bakery Worker, 11/2015 to 01/2017
Daylight DoughnutsCity, STATE,
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Operated POS system to process bakery sales transactions.
  • Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education and Training
: Basics, Expected in to Amarillo College - Amarillo, TX
GPA:

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Resume Overview

School Attended

  • Amarillo College

Job Titles Held:

  • Front Desk Clerk
  • Bakery Sales Associate
  • Bakery Worker

Degrees

  • Some College (No Degree)

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