Front Desk Clerk Resume Example Company Name - Cape May Court House, New Jersey

FRONT DESK CLERK

Summary

EXTENDED EXPERIENCE

Along with my resume I also acquired experience threw providing care of family members and clients from my present job.

I will start with thee most recent. My Uncle was displaced in Texas due to a house fire. He returned to New Jersey with health issues. I lead Him in the directions He needed at the time in 2009 . I took Him to Social Services and directed Him what to ask for and how. He was able to get temporary housing assistance and they helped Him set up his Social Security and get His medicals taking care of. From 2009 until 2011 I went to His apartment multiple times a week. I made sure he had all of his needs met. I cleaned for him ,went grocery shopping and did his laundry. I also took him to his appointments and doctors visits. He was a factory worker but He also used recreational drugs and developed Emphysema and C.O.P.D . His mobility to move around has become increasingly difficult. I moved Him into my home in Aug of 2011. I monitor his health and his needs. I make and serve all of his meals . I keep his room clean and sanitized. I go to the pharmacy and retrieve his medications. He has high anxiety and sever depression due to his inability to breath properly. I make sure he makes and keeps all doctor visits. I motivate him to move around and walk around and provide assistance when needed . I spend time just listening to him and giving good strong moral support. I push for positivity. I help him maintain a healthy life .

Experience Hours hours provided per week. (2009-2011)

Mental HealthServices- monitoring anxiety and depression and counsel 6 hrs

Medication Administration and Monitoring-Includes monitoring meds are taking in proper dosage at proper times. 6 hrs

Domestic services- cooking ,cleaning and hygiene 2hrs

Transportation-Providing transportation to doctors and physical therapy 4hrs

Total hours 2009-2011=1872 hrs

Experience hours provided per week Aug 2011 - Present

Mental Health -21 hrs

Medication Admin.-7hrs

Domestic service-32hrs

transportation-2 hrs

Total Hours provided from 2011-Present=29,016 hrs

Skills

Multi-line phone systems
Attractions and amenities knowledgeable
Cash transactions
Administrative skills
Effective planning
Listening skills
Microsoft Office
Hospitality services
Conflict management
Safety and security procedures
Transportation information
Guest amenities
Marketing
Team oversight
Time management
Oral and written communications
Reservations
Company policies and procedures
Grooming and bathing assistance
Valid N.J driver's license
Reliable transportation
Calm and level-headed under duress

Wound care
Quick problem solver
Understands mobility assistance needs
Community activities
Knowledge of state regulations
Compassionate client care
Client safety and first aid
Behavior redirection
Active listening
MS Office
Reliable and trustworthy
Friendly, positive attitude
Organization
Flexible
Data management
Computer skills
Team management
Multitasking
Training & Development
Customer service
Planning
Leadership

Experience

July 2005 to Current

Company NameCity, StateFront Desk Clerk

Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Managed customer complaints and rectified issues to complete satisfaction.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Arranged special accommodations for guests to maintain optimal satisfaction.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Maintained clean and presentable reception area to maintain professional business reputation.
Investigated and independently resolved all customer complaints to boost satisfaction.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Set guest and group reservations and processed check-ins and check-outs.
Facilitated front desk operations for busy high-volume hotel.
Computed guest billings and posted charges to room accounts.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Monitored reservations to track incoming parties and special events.
Responded to inquiries and room requests made online, by phone or email.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

March 2011 to August 2011

Company NameCity, StateHome Health Care Aide

Facilitated best care by developing strong and trusting rapport with patient.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Planned optimal meals based on established nutritional plans.
Maintained clean and well-organized environment to promote client happiness and safety.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Monitored client behaviors and emotional states, reporting concerns to the Nurse and documenting information in files.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Monitored and reported clients' progress.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Improved patient outlook and daily living through compassionate care.
Supervised medication administration, personal hygiene and other activities of daily living.
Helped clients stay happy and healthy by providing mental and emotional support.

March 1995 to July 2005

Company NameCity, StateFront Desk Manager

Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Managed customer complaints and rectified issues to complete satisfaction.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Arranged special accommodations for guests to maintain optimal satisfaction.
Investigated and independently resolved all customer complaints to boost satisfaction.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Facilitated front desk operations for busy high-volume hotel.
Computed guest billings and posted charges to room accounts.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Created and optimized employee schedules to secure proper coverage for all shifts.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Provided concierge services for guests as needed.
Completed financial audits on a scheduled basis.
Performed balancing of hotel accounts at the end of the day.
Trained front office personnel in fire, life, and other emergency procedures.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Anticipated guests' needs ahead of time and responded to requests efficiently.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.

Education and Training

Vo-Tech
CityGED

T-Byrd
City

Additional Information

Over the course of my life I have had many job titles. All of my work has always involved the public. I have worked in the N.J. Social Services office , the Public defenders office and the N.J. Dept of Housing Section 8 program over the course of a year and a half. Each office trained me of all the programs and the process. I have volunteered at nursing homes. I have helped people in need my whole life leading them to where they need to be . I have taking courses and am willing to take classes to improve myself at any time. My life has always revolved around providing assistance and care to almost anyone i come in contact with. I am a natural care taker and promise to make anyone proud to have me on their team. I am a team player and take my work seriously. I do not have the documentations that are requested however I do have what it takes. Please consider me I promise not to be a regret.

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Front Desk Clerk Resume Example

Resume Score: 80%

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