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Front Desk Clerk Resume Example

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FRONT DESK CLERK
Skills
  • Attractions and amenities knowledgeable
  • Multi-line phone systems
  • Microsoft Office
  • Listening skills
  • Hospitality services
  • Payment processing
  • Administrative skills
  • Cash transactions
  • Conflict management
  • Effective planning
  • Reservations
  • Patient advising
  • Progress evaluations understanding
  • Patient assessment
  • Emotional awareness
  • Interdisciplinary teamwork
  • Document management
  • First Aid/CPR
  • Computer skills
  • Critical thinking
  • Event coordination
  • Technologically savvy
  • Schedule management
Education and Training
BSW, Social WorkExpected in May 2021University Of Arkansas - Fort Smith － City
Some College (No Degree), PsychologyParis Junior College － City
GEDMay 2011Paris Junior College － City
Certifications
  • Certifications in CPR and AED
  • Certification in QPR (Question. Persuade. Refer.)
Summary

Efficient and hardworking Social Work student with focus on quality and teamwork. Passionate about public service and community involvement, highlighted through volunteer work. Works effectively with colleagues, students and community to create diverse and inclusive office and campus. I have volunteered many hours within the community to work first hand with vulnerable populations as well as students and their activities on campus. Caring Case Manager with proven ability to support clinical teams in implementing care plans. Excellent team collaboration and program development skills.

Experience
Front Desk ClerkJan 2015 to Current
Company Name － City, State
  • Facilitated front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Responded to inquiries and room requests made online, by phone or email.
Case Manager InternAug 2020 to Dec 2020
Company Name － City, State
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Coordinated resources from diverse providers for intervention plans.
  • Reviewed and recorded progress of patients.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated between various entities to manage cases.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
Front Desk ClerkJun 2009 to Mar 2013
Company Name － City, State
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Responded to inquiries and room requests made online, by phone or email.
Quality Control CheckerMar 2008 to Jun 2010
Company Name － City, State
  • Implemented cost-reduction measures while maintaining consistent quality.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Devised strategic and operational planning to evaluate client outcomes with quality management team.
  • Maintained quality assurance procedure documentation.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Created internal controls and corrective actions to reduce risk or deficiencies.
Volunteer Work

I have Volunteered with the Brookfield Senior Living and Memory Care from January 2020 until the end of April 2020 when we had to stop due to Covid-19 restrictions. I planned fun games and crafts to do twice a week for an hour each, being sure to make their time enjoyable.

I have also volunteered at many on campus events such as Chili Cook off, Parents Weekend, Spring Back Week and Welcome Week. I have Volunteered through the Social Work Student Network at events such as Next Step Resource Center for children, The Lions Pride Food Pantry and Coat Drive and the Annual Survivors Challenge in Fort Smith.

Activities and Honors
  • Deans List Consecutively 2017-2020
  • Secretary of the Social Work Student Network
  • Member of The National Society of Leadership and Success
  • Member of Alpha Sigma Lambda Honor Society
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Resume Overview

School Attended

  • University Of Arkansas - Fort Smith
  • Paris Junior College

Job Titles Held:

  • Front Desk Clerk
  • Case Manager Intern
  • Quality Control Checker

Degrees

  • BSW , Social Work Expected in May 2021
    Some College (No Degree) , Psychology
    GED May 2011

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