Front Desk Clerk Resume Example Hampton Inn

FRONT DESK CLERK

Summary

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Adaptable and courteous professional seeking employment. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.

Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Attractions and amenities knowledgeable
Payment processing
Conflict management
Multi-line phone systems
Customer service
Microsoft Office
Cash transactions

Administrative skills
Hospitality services
Effective planning
Listening skills
Organization
Communications
Administrative support

Experience

Hampton Inn July 2018 to November 2018Front Desk Clerk
Pleasanton, TX

Investigated and independently resolved all customer complaints to boost satisfaction.
Maintained clean and presentable reception area to maintain professional business reputation.
Arranged special accommodations for guests to maintain optimal satisfaction
Reviewed account information and individual customer charges to produce correct bills.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Personally addressed and welcomed guests to business, improving overall customer service and engagement.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Managed customer complaints and rectified issues to complete satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Monitored reservations to track incoming parties and special events.
Managed all front desk operations for busy high-volume hotel.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Input customer data using Microsoft and excel software and made immediate updates to reflect room changes.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Computed guest billings and posted charges to room accounts.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Set guest and group reservations and processed check-ins and check-outs.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Shale Lodge May 2018 to July 2018Front Desk Clerk
Pleasanton, TX

Investigated and independently resolved all customer complaints to boost satisfaction.
Maintained clean and presentable reception area to maintain professional business reputation.
Arranged special accommodations for guests to maintain optimal satisfaction
Reviewed account information and individual customer charges to produce correct bills.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Managed all front desk operations for busy high-volume hotel.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Responded to inquiries and room requests made online, by phone or email.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

Burger KingOctober 2016 to April 2017Cashier
Pleasanton, TX

Resolved customer problems by investigating issues, answering questions and building rapport.
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Built and maintained effective working relationships with peers and upper management.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Education and Training

Jourdanton High SchoolMay 2017High School DiplomaJourdanton, TX

Resume Overview

Companies Worked For:

Hampton Inn
Shale Lodge
Burger King

School Attended

Jourdanton High School

Job Titles Held:

Front Desk Clerk
Cashier

Degrees

High School Diploma

Front Desk Clerk Resume Example

Resume Score: 80%

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