front desk clerk resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Performance-driven student with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker hands-on experience completing various services and repairs. Enthusiastic successful at developing and overseeing high-quality programs for youth between 6th and 8th grades. Proficient in managing bi-weekly classes and services, as well as special programs and weekend retreats. Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity as well as superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology, social media, and computer information systems.
Skills
Self-motivated
Very Proficient writer
Customer service and support
Meeting and event planning
Social and religious assistance
Sales closing
Product and service knowledge
Relationship selling
Basic Math
Maintenance & Repair
People skills
Troubleshooting
Planning
Multitasking
Team management
Problem resolution
Clerical
Critical thinker
Documentation and recordkeeping
Errand running
Telephone etiquette
Collaboration
Project management
Workflow Optimization
Team collaboration
Correspondence writing
Effective planning
Conflict management
Hospitality services
Payment processing
Administrative skills
Cash transactions
Analytical mastery
Keenness of insight
Listening skills
Reservations
Team oversight
Oral and written communications
Marketing
Microsoft proficiency
Business correspondence
Business Communication knowledge
Wheel and Tire knowledge
Rotation and balancing
Tire mounting
Experience
Front Desk Clerk, 10/2022 - Current Hyatt Hotels Corp. – Tampa, FL,
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Maintained clean and presentable reception area to maintain professional business reputation.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Handled payment processing and provided customers with receipts and proper bills and change.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Reviewed account information and individual customer charges to produce correct bills.
Welcomed large volume of guests and improved overall customer service.
Received incoming calls and coordinated with staff to fulfill customer requests.
Made guest and group reservations, processing check-ins and check-outs for customers.
Investigated and independently resolved customer complaints to boost satisfaction.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Responded to inquiries and room requests made online, by phone and via email.
Conducted transactions, confirming patient information and processing according to standard protocol.
Arranged special accommodations for guests to enhance visitor experiences.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Drafted guest invoices and posted charges to individual accounts.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Monitored reservations to track incoming parties and special events.
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Facilitated successful front desk operations for high-volume hotel.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Posted room charges for food, liquor and telephone calls based on individual customer actions.
Input customer data into reservation systems and updated to reflect room changes.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Service Coordinator, 03/2021 - 01/2022 Milton Cat – Londonderry, NH,
Contributed to business growth by confirming customer satisfaction with service and quality.
Established and enforced clear safety policies to protect workers from injury.
Performed inventory counts and ordered materials.
Received and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Performed comprehensive market research to expand sales.
Created successful strategies to develop and expand customer sales.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Placed orders and answered customer questions in-person, and over phone to maximize customer service.
Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance.
Diagnosed and repaired tire and rim issues.
Performed tire rotations, mounts and balancing on vehicles.
Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
Inspected and organized tire inventories while performing routine stock assessments.
Planned work and determined appropriate tools and equipment.
Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
Mounted, balanced and repaired tires for consumer and commercial vehicles quickly, expertly and without need for rework.
Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
Installed new tires and wheels to repair flats, damage or wear.
Ordered tires and other merchandise to replace stock and fulfill customer requests.
Exceeded customer expectations regularly by beating estimated service times
Built strong customer relationships through courtesy and top-quality work and earned confidence of customers and management, resulting in repeat customers.
Documented tire repair and maintenance performed in computer system records.
Youth Ministry Volunteer, 08/2019 - 01/2021 Castle Oaks Covenant Church – City, STATE,
Taught children about cristian faith through lessons and hands-on activities.
Shepherded children through critical developmental milestones with caring and compassionate approach.
Answered child questions, resolved complaints and provided spiritual counseling.
Organized and supervised youth activities, recreation and games.
Utilized songs and dances to teach faith lessons, promote scripture memorization and encourage active listening.
Developed educational religious curriculums for Sunday school classes.
Organized successful security plans to protect children from risks such as leaving designated areas or being picked up by unauthorized individuals.
Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
Applied conflict management and communication skills toward de-escalating local conflicts.
Evangelized faith to people by providing individual counseling and leading groups in teaching, song and prayer.
Education and Training
BBA: Business Administration: Marketing Concentration, Expected in 05/2025 - Colorado State University - Fort Collins, CO GPA: Status -
3.1 GPA
Major in Business administration Concentrating in Marketing
Fall 2022 - Dean's List
Finance Club Member
High School Diploma: , Expected in 05/2021 - Douglas County High School - Castle Rock, CO GPA: Status -
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