First-class [Job Title] with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time.
Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable and courteous [Job Title] attentive to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Influential [Job Title] with background in hospitality industry creating memorable experiences for guests. Cordially answers phones, greets guests and manages check-in and check-out process. Handles diverse and challenging situations with poise.
Reliable [Job Title] with [Number] years of experience in guest reception and customer service. Delivers prompt responses to guest inquiries and complaints to drive satisfaction and encourage repeat business.
Hospitality service.
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- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Reviewed account information and individual customer charges to produce correct bills.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Responded to inquiries and room requests made online, by phone or email.
- Monitored reservations to track incoming parties and special events.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Reviewed account information and individual customer charges to produce correct bills.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Responded to inquiries and room requests made online, by phone or email.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Computed guest billings and posted charges to room accounts.
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Resume Overview
School Attended
- B P BARIA SCIENCE INSTITUTE
Job Titles Held:
- Front Desk Clerk
- Front Desk Clerk, Work Experience 3 Months
- Front Desk Clerk
Degrees
- Bachelor of Science
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