LiveCareer-Resume

front desk clerk resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Skills
  • Brand Promotion
  • File Management
  • Guest Registration
  • Time Management
  • Hotel Reservations
  • Customer Service
  • Checking Guests In and Out
  • Professional Relationships
  • Till Counting
  • Multi-Line Phone Systems
  • Cash Handling
  • Problem-Solving Skills
  • Payment Processing
  • Attractions and Amenities Knowledgeable
  • Customer Feedback
  • Safety Protocols
  • Hospitality Service
  • Verifying Reservations
  • Customer Engagement
  • Room Booking
  • Room Assignments
  • Guest Reception
  • Room Charges
  • Phone Call Direction
  • Data Input Software
  • Deposit Collection
  • Advanced Excel Spreadsheet Functions
  • Coordinate Housekeeping
  • Call Transfers
  • Check in and Checkout Procedures
  • Lobby Maintenance
  • Issue Identification
Education
Hillyard Center Spokane, Expected in 06/2006 GED : - GPA :
Work History
Marriott Vacations Worldwide - Front Desk Clerk
Honolulu, HI, 02/2021 - 11/2022
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Alliance Community Hospital - Housekeeper
Bolivar, OH, 03/2019 - 11/2020
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated electronic backpack vacuums and floor sweepers.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Handled requests for extra linens, toiletries and other supplies.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Changed bed linens and collected soiled linens for cleaning.
  • Rotated linens in storerooms and replenished when supplies ran low.
Amg Integrated Healthcare Management - Housekeeper
Athens, AL, 04/2018 - 11/2019
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated electronic backpack vacuums and floor sweepers.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

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Resume Overview

School Attended

  • Hillyard Center

Job Titles Held:

  • Front Desk Clerk
  • Housekeeper
  • Housekeeper

Degrees

  • GED

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