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front desk clerk resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Polite and positive Job Title with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Friendly Job Title with Number-year background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary Skill and Skill skills.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Energetic Front Desk Assistant with more than Number years of experience helping guests with Task and Task. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Charming and poised individual performing various duties, including Task and Task. Known for having terrific customer engagement, Skill and Skill skills. Offers dynamic service to patrons and guests.

Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Experienced Front Desk professional offering Number years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges.

Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to provide positive guest experience. Experience as front desk agent in busy and successful resort setting.

Pleasant hospitality professional known for delivering top-notch services to guests. Offers impeccable skills in Skill and Skill. Looking to tackle new challenges in Front Desk Agent role for nationally recognized hotel chain.

Skills
  • Filing
  • Cash Handling
  • Cleaning
  • Problem-solving skills
  • Customer service
  • Registration processing
  • Lobby auditing
  • Guest services
  • Hospitality service expertise
  • Housekeeping
  • Training and mentoring
  • Team Building
  • Sales expertise
Work History
01/2020 to Current Front Desk Clerk Hilton Grand Vacations | Fort Myers Beach, FL,
  • Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Used Software to process reservations, check-ins and check-outs.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
01/2017 to 01/2019 Associate Cashier Burlington Stores Inc | Westover, WV,
  • Counted cash in register drawer at beginning and end of shift.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Worked closely with Job title to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Trained as Job title and provided back-up coverage to provide customers with optimal support.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Served needs of more than Number customers in busy Type environment.
  • Operated cash register for cash, check and credit card transactions with Number% accuracy.
  • Completed sales in excess of $Amount with near-zero error rate using POS system.
  • Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped over Number guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Completed manual and machine counts of funds for transactions valued at over $Amount.
  • Worked with Job titles to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Prepared and submitted end-of-shift reports using Software.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with special services, account updates and promotional options.
  • Efficiently processed new orders, completing Number+ daily transactions with remarkable accuracy.
01/2016 to 01/2018 Associate B. Riley Financial, Inc. | Chicago, IL,
  • Managed customer relations and customer service through daily communication and interaction.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Mentored and coached other team members to meet daily sales goals.
  • Educated new hires on company policies and procedures by designing and developing training program.
Education
Expected in 05/2014 Diploma | Nursing Burrton High School , Burrton, KS, GPA:

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Resume Overview

School Attended

  • Burrton High School

Job Titles Held:

  • Front Desk Clerk
  • Associate Cashier
  • Associate

Degrees

  • Diploma

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