Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Dependable, dedicated, retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat and successful at promoting customer loyalty with diligent attention to a customers individual needs. Attentive to detail when it comes to cleaning, product placement and advertising.
Skills
- Sales expertise
- Order accuracy
- Hospitality service expertise
- Stocking and replenishing
- Item promotion
- Retail materials management
- Professional telephone demeanor
- Stock management
- Creative problem solving
- Retail store support
- Good listening skills
- Key holder experience
- Merchandising Knowledge
- Product and Service Sales
- Point of Sale Knowledge
- Exceptional Customer Service
- Excellent people skills
- Upselling
- Product promotions
- Professional demeanor
- Accurate Money Handling
- Shipping and Receiving
- Cleaning
- Customer Complaint Resolution
- Visual Art Creation
- 2D design
- Interior design knowledge
- Merchandise Display
- Networking skills
- Superior time management
- Adaptability
Education
AB Tech Asheville, NC, Expected in – – No Degree : General Studies - :
- Continuing education in
T.C. Roberson High School Asheville, NC, Expected in 06/2010 – – High School Diploma : - :
Work History
Hyatt - Front Desk Clerk
San Diego, CA, 07/2015 - 09/2015
San Diego, CA, 07/2015 - 09/2015
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained transaction security by verifying payment cards against identification.
First Hospitality Group Inc - Breakfast Server
Findlay, OH, 04/2015 - 06/2015
Findlay, OH, 04/2015 - 06/2015
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Cooked and served made-to-order omelets, french toast and pancakes.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Roots - Sales Associate
Park City, UT, 09/2014 - 04/2015
Park City, UT, 09/2014 - 04/2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Processed product returns and assisted customers with other selections.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Developed, marketed and sold full range of products and support services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated associates on market trends and stayed up-to-date on forecasts.
Roots - Sales Associate
Park City, UT, 08/2013 - 04/2014
Park City, UT, 08/2013 - 04/2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Processed product returns and assisted customers with other selections.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Achieved perfect attendance and on-time record.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated associates on market trends and stayed up-to-date on forecasts.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Resume Overview
School Attended
- AB Tech
- T.C. Roberson High School
Job Titles Held:
- Front Desk Clerk
- Breakfast Server
- Sales Associate
- Sales Associate
Degrees
- No Degree
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:
