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front desk clerk resume example with 1+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dependable, dedicated, retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat and successful at promoting customer loyalty with diligent attention to a customers individual needs. Attentive to detail when it comes to cleaning, product placement and advertising.

Skills
  • Sales expertise
  • Order accuracy
  • Hospitality service expertise
  • Stocking and replenishing
  • Item promotion
  • Retail materials management
  • Professional telephone demeanor
  • Stock management
  • Creative problem solving
  • Retail store support
  • Good listening skills
  • Key holder experience
  • Merchandising Knowledge
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Excellent people skills
  • Upselling
  • Product promotions
  • Professional demeanor
  • Accurate Money Handling
  • Shipping and Receiving
  • Cleaning
  • Customer Complaint Resolution
  • Visual Art Creation
  • 2D design
  • Interior design knowledge
  • Merchandise Display
  • Networking skills
  • Superior time management
  • Adaptability
Work History
07/2015 to 09/2015 Front Desk Clerk Hyatt | San Diego, CA,
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used internal software to process reservations, check-ins and check-outs.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained transaction security by verifying payment cards against identification.
04/2015 to 06/2015 Breakfast Server First Hospitality Group Inc | Findlay, OH,
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
09/2014 to 04/2015 Sales Associate Roots | Park City, UT,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Processed product returns and assisted customers with other selections.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Developed, marketed and sold full range of products and support services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Educated associates on market trends and stayed up-to-date on forecasts.
08/2013 to 04/2014 Sales Associate Roots | Park City, UT,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Processed product returns and assisted customers with other selections.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared large cash deposits with zero discrepancies.
  • Achieved perfect attendance and on-time record.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Educated associates on market trends and stayed up-to-date on forecasts.
Education
Expected in No Degree | General Studies AB Tech, Asheville, NC, GPA:
  • Continuing education in
Expected in 06/2010 High School Diploma | T.C. Roberson High School, Asheville, NC, GPA:

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Resume Overview

School Attended

  • AB Tech
  • T.C. Roberson High School

Job Titles Held:

  • Front Desk Clerk
  • Breakfast Server
  • Sales Associate
  • Sales Associate

Degrees

  • No Degree
  • High School Diploma

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