Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.

Friendly School Secretary offering proven success delivering administrative support to school leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.

  • Multi-line phone systems
  • Payment processing
  • Attractions and amenities knowledgeable
  • Customer service
  • Analytical mastery
  • Listening skills
  • Cash transactions
  • Microsoft Office
  • Hospitality services
  • Keenness of insight
  • Administrative skills
  • Effective planning
  • Relationship development
  • Insurance billing
  • Organization
  • Problem resolution
  • Planning and coordination
  • Communications
05/2020 to Current
Front Desk Clerk Hyatt Encinitas, CA,
  • Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Monitored reservations to track incoming parties and special events.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
05/2020 to Current
Line Cook Tin Roof Tacos Meridian, ID,
  • Kept stations stocked and ready for use to maximize productivity.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Grilled and deep fried various foods, including Mozz Sticks, Fries and Wings.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Placed frequently used food such as fish and veggies in proper storage containers and placed perishable items in refrigerator.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Prepared more than 100 dishes per day in fast-paced environment while maintaining high customer satisfaction rate.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Operated all kitchen equipment safely to avoid injuries.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Created approximately 150 orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
05/2006 to 07/2011
Sous Chef Dominion Senior Living Florence, KY,
  • Maximized customer satisfaction and team performance through command-based structure and absolute control over staff actions.
  • Built strong vendor relationships to bring in top ingredients for optimal prices.
  • Directed staff in the restaurant kitchen as well as in the field when completing catering jobs.
  • Worked with vendors to locate optimal recipe ingredients at cost-effective rates.
  • Plated food according to restaurant artistic guidelines for attractive presentation.
  • Oversaw kitchen employee scheduling, meeting all coverage needs and avoiding wasted labor.
  • Created diverse cuisines, including full restaurant, special event, catering and tasting menus.
  • Adjusted seasonal plans to source local ingredients and aligned special dishes with area events.
  • Supervised all kitchen food preparation while operating in demanding, high-volume environment.
  • Prepared mise en place every day to promote efficient preparation of signature dishes.
  • Helped staff adhere to tough restaurant requirements through effective discipline and motivation.
  • Performed as head chef as needed to maintain team productivity and restaurant quality.
  • Created exciting dishes to draw in clientele and increase revenues.
  • Devised creative food and wine pairings as part of successful cross-marketing strategy.
  • Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
Education and Training
Expected in 07/2007
High School Diploma:
South Walton High School - Santa Rosa Beach, FL

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Resume Overview

School Attended

  • South Walton High School

Job Titles Held:

  • Front Desk Clerk
  • Line Cook
  • Sous Chef


  • High School Diploma

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