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Front Desk Clerk Resume Example

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JD
FRONT DESK CLERK
Professional Summary

Positive and upbeat Customer Service Specialist bringing 5years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Credit card payment processing
  • Clerical support
  • Shipping and receiving understanding
  • Adaptive team player
  • Product organization
  • Store maintenance
  • Problem-solving abilities
  • Retail sales customer service
  • Organizational strengths
  • Office equipment proficiency
  • In-store support
  • High-energy attitude
  • Active listening
  • Inventory control
  • Customer relations
  • Sales expertise
Work History
05/2013 to 07/2013Front Desk ClerkCompany Name | City, State
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Maintained transaction security by verifying payment cards against identification
  • Arranged accommodations and travel plans for visitors and presented updated itineraries
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
08/2013 to 07/2014Customer Service MerchandiserCompany Name | City, State
  • Developed merchandising strategy to efficiently move overstock.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed weekly sales circulars and monitored price changes.
10/2014 to 05/2017Front Office Team LeaderCompany Name | City, State
  • Direct accurate reconciliation of all daily cash management process and admin office functions including opening the store, hiring and on-boarding, ordering supplies, scheduling and maintaining employee files.
  • Partnering closely with store employees and leadership, driving profitable results across the store.
  • 60% of the time:
    Play a lead role in administering back office procedures.
  • 40% of the time:
    Assist store leadership in daily responsibilities to include: researching customer escalations, scheduling, hiring process, and new employee on-boarding.
  • Coach and train employees on how to perform their daily task, making sure we meet NPS and services goals.
  • Resolve customer issues.
  • Scheduling and handling back office duties as needed.
  • Manage multi channel / web orders and ensuring pick ups are completed in a timely manner.

  • Ensuring the look and feel of the front lanes, down stocking, cleanliness etc.

  • Daily role plays with the team members and monthly performance assessments were completed to ensure goals and targets were achieved by each team member
05/2017 to 10/2018Clerical AideCompany Name | City, State
  • Enters, corrects and verifies data on the computer.
  • Uses spreadsheet and WMS computer programs to enter bills of lading, transfer, manifest, receiving and inventory information
  • Completes delivery distribution center reports (control logs, shipping logs, quality audits, cube reports, seal logs, daily receiving data log)
  • Receives information from warehouse workers, truck drivers, and computer generated reports.
  • Categorizes data and summarizes onto departmental forms, distributing reports to appropriate personnel.
  • Receives copies of freight claims from warehouse workers, verifies information against shipping documents, files copies and routes to relevant departments.
  • Completes expeditor assistance requests by researching problems with purchase orders, determining and indicating source of problem and routing completed request to warehouse workers.
  • Processes orders by getting labels, recording information on batch control log and summarizing data.
  • Verifies and process stock transfers.
  • Creates daily check-in receiving documents for receiving dock workers
Education
07/2010High School DiplomaUniversal Christian Academy , City
01/2019Certificate | Health And FitnessInternational Sports Science Association, City, State
Accomplishments

Orlando Metropolitan Championships April 4th 2017

Bikini Division

4th Place Novice

5th Place Open Bikini

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Resume Overview

School Attended

  • Universal Christian Academy
  • International Sports Science Association

Job Titles Held:

  • Front Desk Clerk
  • Customer Service Merchandiser
  • Front Office Team Leader
  • Clerical Aide

Degrees

  • 07/2010 High School Diploma
    01/2019 Certificate | Health And Fitness

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