Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Product and service knowledge
  • Sales monitoring
  • Project management abilities
  • Customer relations
  • Customer rapport
  • Staff training and development
  • Inventory management
  • CSS
  • Business development understanding
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Inventory control
  • Staff development
  • Orientating and training
05/2017 to 10/2019 Front Desk Clerk Fountainhead Development | North Pole, AK,
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
  • Computed guest billings and posted charges to room accounts
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions
  • Responded to inquiries and room requests made online, by phone or email
  • Provided property details to patrons, including dining areas, pool, spa and fitness center
  • Managed customer complaints and rectified issues to complete satisfaction
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions
  • Maintained clean and presentable reception area to maintain professional business reputation
  • Processed payments, issued bills and kept drawers accurate to meet financial targets
  • Arranged special accommodations for guests to maintain optimal satisfaction
03/2012 to 03/2017 House Manager Ep!C | Peoria, IL,
  • Cultivated a pleasant and safe setting by using Nursing and Upper management techniques, which was widely embraced by residents, employees and visitors
  • Cross-trained in every store role to maximize operational knowledge
  • Researched and planned fun activities that would be enjoyable for both residents and guests, including Christmas, Thanksgiving, New Year, Valentine, Independence Day, birthday and a number of other self implemented celebrations for residents and family
  • Increased overall team efficiency and productivity
  • Taught life skills, which included completing chores and cooking meals, offering positive reinforcement
  • Coordinated with community-based treatment providers to meet the needs of level 3 Dementia and Alzheimer residents
  • Provided gentle assistance in the areas of hygiene and feeding to residents at Foxbridge Assisted Living
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals
  • Oversaw personnel recruitment, performance and scheduling
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Managed the level 3 home in the nursing department with over 10 employees
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy
12/1999 to 06/2010 Assistant Manager Culvers Restaurant | Austin, TX,
  • Coached and mentored employees by delivering training, guidance and performance monitoring
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making
  • Cultivated customer loyalty by training team members in industry-leading service standards
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Delegated daily tasks to team members to optimize team productivity
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Completed inventory audits to identify losses and project future demands
  • Supported sales management to optimize business development
  • Managed personnel scheduling, facilitating adequate coverage to meet demand
Education and Training
Expected in 01/2011 | Cna Training UCP, Memphis, TN, GPA:
Expected in | Nursing Crichton College, Memphis, TN, GPA:

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Resume Overview

School Attended

  • UCP
  • Crichton College

Job Titles Held:

  • Front Desk Clerk
  • House Manager
  • Assistant Manager


  • Some College (No Degree)

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