Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Product and service knowledge
Sales monitoring
Project management abilities
Customer relations
Customer rapport
Staff training and development
Inventory management
CSS
Business development understanding
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Inventory control
Staff development
Orientating and training
Experience
05/2017 to 10/2019Front Desk Clerk Fountainhead Development | North Pole, AK,
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
Computed guest billings and posted charges to room accounts
Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need
Posted room charges such as food, liquor and telephone calls based on individual customer actions
Responded to inquiries and room requests made online, by phone or email
Provided property details to patrons, including dining areas, pool, spa and fitness center
Managed customer complaints and rectified issues to complete satisfaction
Met needs of walk-in customers by staying up-to-date on room availability and current promotions
Maintained clean and presentable reception area to maintain professional business reputation
Processed payments, issued bills and kept drawers accurate to meet financial targets
Arranged special accommodations for guests to maintain optimal satisfaction
03/2012 to 03/2017House ManagerEp!C | Peoria, IL,
Cultivated a pleasant and safe setting by using Nursing and Upper management techniques, which was widely embraced by residents, employees and visitors
Cross-trained in every store role to maximize operational knowledge
Researched and planned fun activities that would be enjoyable for both residents and guests, including Christmas, Thanksgiving, New Year, Valentine, Independence Day, birthday and a number of other self implemented celebrations for residents and family
Increased overall team efficiency and productivity
Taught life skills, which included completing chores and cooking meals, offering positive reinforcement
Coordinated with community-based treatment providers to meet the needs of level 3 Dementia and Alzheimer residents
Provided gentle assistance in the areas of hygiene and feeding to residents at Foxbridge Assisted Living
Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
Oversaw the intake and discharge processes, which included filling out paperwork, for individuals
Oversaw personnel recruitment, performance and scheduling
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
Managed the level 3 home in the nursing department with over 10 employees
Improved productivity initiatives, coordinating itinerary and scheduling appointments
Facilitated on-site staff training and developed processes and procedures to increase accuracy
12/1999 to 06/2010Assistant ManagerCulvers Restaurant | Austin, TX,
Coached and mentored employees by delivering training, guidance and performance monitoring
Organized schedules, workflows and shift coverage to meet expected business demands
Produced monthly sales and performance reports, supporting operational planning and strategic decision making
Cultivated customer loyalty by training team members in industry-leading service standards
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
Delegated daily tasks to team members to optimize team productivity
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
Enforced company policies and procedures to strengthen operational standards across departments
Completed inventory audits to identify losses and project future demands
Supported sales management to optimize business development
Managed personnel scheduling, facilitating adequate coverage to meet demand
Education and Training
Expected in 01/2011 | Cna TrainingUCP, Memphis, TN, GPA:
Expected in | NursingCrichton College, Memphis, TN, GPA:
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