LiveCareer-Resume

front desk clerk resume example with 9 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Attractions and amenities knowledgeable
  • Multi-line phone systems
  • Effective planning
  • Keenness of insight
  • Payment processing
  • Listening skills
  • Administrative skills
  • Hospitality services
  • Cash transactions
  • Credit and cash payments
  • Company policies and procedures
  • Oral and written communications
  • Mail and packages
Education and Training
Everest University - Tampa Tampa, FL Expected in 08/2022 Associate of Science : Criminal Science - GPA :
Florence-Darlington Technical College Florence, SC Expected in 06/2021 Certified Nursing Assistance : - GPA :
Penn Foster Career School Scranton, PA Expected in 11/2020 High School Diploma : - GPA :
Experience
Fountainhead Development - Front Desk Clerk
Ester, AK, 06/2017 - Current
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Welcomed large volume of guests and improved overall customer service.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Dierbergs - Certified Nursing Assistant
Saint Louis, MO, 07/2016 - 05/2017
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Assisted residents in preparing for activities and social programs.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Observed and reported unusual symptoms and changes to charge nurse.
Atlantic Health System - Certified Medical Assistant
Totowa, NJ, 11/2013 - 05/2016
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Documented notes during patient visits.

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Resume Overview

School Attended

  • Everest University - Tampa
  • Florence-Darlington Technical College
  • Penn Foster Career School

Job Titles Held:

  • Front Desk Clerk
  • Certified Nursing Assistant
  • Certified Medical Assistant

Degrees

  • Associate of Science
  • Certified Nursing Assistance
  • High School Diploma

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