front desk clerk resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
My objective is to possess a grounded position with an employer that offers opportuntites for growth. i am a ahrd-working,self-starter that produces positive results in a indiviual or team setting. having an open mind and ready to work attitude enables me to an asset to my future employer
Skills
Attractions and amenities knowledgeable
Multi-line phone systems
Effective planning
Administrative skills
Listening skills
Cash transactions
Payment processing
Hospitality services
Transportation information
Credit and cash payments
Guest amenities
Safety and security procedures
Mail and packages
Reservations
Oral and written communications
Inventory oversight
Experience
06/2021 to CurrentFront Desk ClerkFountainhead Development | Salcha, AK,
Greeted incoming guests warmly, issued unit keys and shared information on things that may have taken place during my shift.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Secured guest valuables in main safe or individual boxes.
02/2021 to 03/2021CookOmni Hotels | San Diego, CA,
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Grilled and deep fried various foods from meats to potatoes.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
12/2019 to 03/2021Fan HostAmikids | Georgetown, SC,
Offered preferred tables and other special accommodations to VIP customers.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Greeted guests and gathered information to seat groups or place on waitlist.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Accommodated guests with children and special needs to promote comfortable dining experience.
Tracked seated guests and available seating using [System].
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Developed long-term relationships with customers to increase opportunities for repeat business.
Escorted guests to seating area, furnished menus and highlighted daily specials.
08/2018 to 01/2020Food Service WorkerUSF | City, STATE,
Received food orders from individuals and explained offerings.
Monitored inventory and promptly reported food items requiring reorder.
Controlled portion sizes and garnishing for optimal cost controls.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Complied with company service standards, including inventory and cash control procedures.
Maintained order and cleanliness of work areas to conform with health codes.
Gathered ingredients and cleaned and cut food items to prep recipes.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Operated cash register to process cash, check and credit card transactions.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Cross-trained in other kitchen positions to support team and meet customer needs.
Education and Training
Expected in to to High School Diploma | Dixie M. Hollins High School, Kenneth City, FLGPA:
Expected in 04/2018 to to Certifications | Hospitality Administration And ManagementAmerican Hotel & Lodging Educational Inst, Saint Petersburg, FL, GPA:
Additional Information
SKILLS
Cook, Line Prep
Cashier
Adolescent Care
Med Tech
Customer Service
Fast Food
Food Preperation
Food Service
Cleaning Experince
Retail Sales
Communication Skills
Hospitality
Filing
Microsoft Word
Certifications
Certifications
Customer Service Gold 1 Certification
Customer Service Gold 2 Certification
Kitchen Cook Certification
Reputation Management For Front Line Staff Training (Trip Advisor)
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