LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Accomplishments

I just returned from a 18 month mission for the Church of Jesus Christ of Latter day Saints. I taught people about the gospel. While on this mission I did a lots of community service mainly bagging food for those in need. I also help people I taught relax after a stressful situations.

Skills
  • Multi-Line Phone Systems
  • Cleaning
  • Time management
  • Word processing
  • Payment processing
  • Supervision
  • Problem-solving skills
  • Communications
  • Organization
  • Attractions and amenities knowledgeable
  • Cash Handling
Education
Expected in 05/2015 High School Diploma | North Fremont High School, Ashton, ID, GPA:
Work History
09/2019 to Current Front Desk Clerk Marriott International | Clearwater, FL,
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used Roommaster to process reservations, check-ins and check-outs.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Front Desk Manger and Maintenance Manger to promote quick remediation.
  • Entered customer data using Roommaster software and updated information whenever patrons changed rooms.
09/2015 to 10/2017 Cashier Grand View Hospital | Hatfield, PA,
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with 95% accuracy.
  • Restocked, arranged and organized merchandise in store to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Completed manual and machine counts of funds for transactions valued at over $800.

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Resume Overview

School Attended

  • North Fremont High School

Job Titles Held:

  • Front Desk Clerk
  • Cashier

Degrees

  • High School Diploma

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