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Front Desk Clerk Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Well-trained clerical and customer service professional with solid background in administrative settings. Professional demeanor and telephone etiquette with great people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.

Skills
  • Administrative skills
  • Oral and written communications
  • Microsoft Office/Types 65+ WPM
  • Data entry documentation
  • Memo preparation
  • Effective planning
  • Tech-savvy
  • Payment processing
  • Hospitality services
  • Listening skills
  • Client relationship management
  • Work ethic
  • Friendly, positive attitude
  • Customer service
  • Organizational skills
Education and Training
Chemawa Indian School Salem Oregon, Expected in 04/2014 High School Diploma : - GPA :
Experience
Marriott International - Front Desk Clerk
Creve Coeur, MO, 06/2021 - Current
  • Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Processed guest payments for room charges.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
Central California Alliance For Health - Human Resources Administrative Assistant
Merced, CA, 04/2019 - 06/2020
  • Performed office operations, including employee record tracking and data communications in MiP and Microix.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Filed documents, delivered important documents to both business councils to be signed and performed bookkeeping to facilitate office operations of HR department.
  • Prepared and posted job openings to appropriate job sites and newspapers.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Developed and facilitated all new-hire orientations.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Processed all onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Developed and maintained training materials and benefits packets for new hires.
  • Conducted job applicant background checks in accordance with policy and procedures.
Community Action Partnership Of Ramsey & Washington Counties - Head Start Preschool Teacher
Saint Paul, MN, 12/2015 - 06/2018
  • Taught children ages 3-5 years of age foundational skills such as colors, shapes and letters as well as gross motor and fine motor skills.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Assisted students with caring for personal hygiene requirements.
  • Stuck to daily routines to help children feel comfortable and promote development.
  • Completed morning classroom and play area opening duties.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Administered and documented results of student assessments.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Incorporated music, art and theater into lesson planning.
  • Read stories to preschool children to help increase key language, literacy and social skills.
Brookedale Senior Living - Residential Aide/Medication Technician
City, STATE, 08/2017 - 11/2017
  • Cleaned and organized patients' living quarters.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Supported residents during periods of emotional distress with calm, caring manner.
  • Assisted residents with activities of daily living, including bathing, hygiene, mobility and nutrition.
  • Built trust and rapport with residents to assist with assimilation into community.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Prepared various medications per shift to distribute to patient orally, topically and administered insulin to needed patients.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Tracked vital signs at regular intervals.
  • Administered scheduled drugs, including narcotics and insulin under direct supervision of licensed nurse.
  • Initiated oxygen and administered life-saving drugs in emergency situations.
  • Monitored and tracked medication of patients and maintained medical equipment.
  • Operated medical equipment to diagnose and treat conditions.

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Chemawa Indian School
Job Titles Held:
  • Front Desk Clerk
  • Human Resources Administrative Assistant
  • Head Start Preschool Teacher
  • Residential Aide/Medication Technician
Degrees
  • High School Diploma