front desk clerk resume example with 1+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Polite and positive [Job Title] with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Experienced [Job Title] offering [Number] years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Friendly [Job Title] with [Number]-year background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary [Skill] and [Skill] skills. Passionate [Job Title] offering [Number] years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.
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Marcus Corporation – Coralville, IA
- Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Maintained financial accuracy by collecting deposits, fees and payments
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation
- Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out
B.F. Saul Company Hospitality – Germantown, MD
- Restocked room supplies such as facial tissues for personal touch with every job
- Offered deep cleaning expertise to clients in need of extra support for [Type] areas
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
- Streamlined weekly cleaning schedule for [Number] employees
- Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under [Number] hours
- Quickly responded to requests from patrons for linens and [Type] items, which boosted satisfaction rates by [Number]% on company scorecards
- Accepted accountability for all assigned building keys, master keys and access cards
- Examined [Number] rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment
- Trained new [Job title]s on all departmental procedures and provided assistance in finding necessary [Type] items and cleaning supplies
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
B.F. Saul Company Hospitality – Herndon, VA
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
- Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 9 hours
- Established and maintained clean and comfortable environments in 2 buildings by vacuuming, cleaning windows and dusting
- Accepted accountability for all assigned building keys, master keys and access cards
- Examined 99 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment
- Worked on team of 5 staff members to service to 65 [Type 60 ] rooms daily
- Slid beds, sofas and 30 furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
- Trained new housekeepers on all departmental procedures and provided assistance in finding necessary Equipment items and cleaning supplies
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 38 hours per week
Avondale High School - Atlanta GA
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Resume Overview
School Attended
- Avondale High School
Job Titles Held:
- Front Desk Clerk
- Executive Housekeeper
- Executive Housekeeper
Degrees
- High School Diploma
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